Add the OneGuide TV tuner back to Xbox series s and x

Hello tmiddlet,





We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)









Sincerely

Khou Sun

Microsoft Community Moderator

Hello tmiddlet,



Thank you for posting in Microsoft Community.



Based on the description you posted, it seems that you have an issue with Xbox wherein you want to have our developers to Add the OneGuide TV tuner back to Xbox series s and x.

We very much appreciate your feedback about this matter. And right now, we highly suggest that you share this concern through our Xbox team report a problem app.

Here's how:

1. Press and hold the Xbox button, and then select Report a problem to launch the Report a Problem app.
   
2. Select Report new problem.
   
3. If you’re experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.
   
   Note If you select Reproduce with advanced diagnostics, continue with the instructions that are found in the section “Report a problem with media tracing.”
   
4. Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.
   
5. If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
   
6. You may be prompted to complete your report another way:
   
   • If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.
     
   • If you select Continue on console, you can continue through the steps in this section to submit your issue from your Xbox console. You can use a USB keyboard, the Xbox Chatpad, or the Xbox app on your mobile or Windows device to submit the details of your report.
     
     Note If you’re using a virtual assistant such as Cortana or Alexa, bring up the keyboard for each text field, and then press the View button to use voice-to-text.
     
7. Enter this title: Add the OneGuide TV tuner back to Xbox series s and x
   
8. Enter a description of your issue. Consider the following questions when deciding what details to include:
   
   • What is the problem or unexpected behavior?
     
   • What steps did you take to encounter the problem?
     
   • What additional software, hardware, or accessories were you using when you encountered the problem?
     
   • Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?
     
9. Select Submit. It can take several seconds for your problem report to send.
   
10. Once complete, post the title of the bug report along with the submission date in this thread
    

Referenced link: Provide feedback to Team Xbox | Xbox Support



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

This may be irrelevant, but I have a question about the TV tuner. I understand that you plug the tuner into the XB1 through USB, not HDMI. I have an Xbox 360 hooked up to my XB1 through the HDMI-in port. In order to play 360 games, I have to use the TV app,
and the TV tuner uses the TV app as well in order to work. I also understand that when you plug in the TV tuner, the OneGuide separates the TV tuner channels from the "HDMI content". My question is this: if I have a TV tuner with a coax cable connected through
the XB1's USB port AND an Xbox 360 connected through the XB1'S HDMI-in port (both at the same time), can I switch between my Xbox 360 and my TV tuner when using the TV app? Thanks for the help!

Sadly, not at this time. I use the Xbox One TV tuner to watch TV. That is the only way to get Oneguide functions.

Same.

Full reset, now it wont even allow me to set up the TV tuner. After entering my ZIP code, it just says "We can't find your TV providers".

I get this message under both Settings > TV & OneGuide > OneGuide > USB TV Lineup (says "Not set" and can't set it) and Settings > TV & OneGuide > TV Tuner (says "Complete" but can't change it.)