Add-on installed on wrong account

Hello, sorry tit wont be able to be switched to a different account. Please make sure in the future that the correct account is selected because its no way to cancel or transfer to correct account.

if they show on the pc store as install but on the xbox and purchase then you are either using the wrong account, or you need to remove your account and re add it back on the xbox.

But you are not going to be using his account, okay? You will just enter on his account to set it as " Home Xbox " and install the game on the console, so later you can enter on your account and play the game normally! That is what Home Xbox and game sharing is for.

No data will be erased! Especially considering that you will not be playing on his account, you will be playing on your account.

As for being possible to play together, if the game has Cross-play between Xbox and Steam, it should be possible, and you can quickly search if the game has this functionality on Google, okay? Just do not forget to set his account as Home Xbox and download the game, then when the game is downloaded, you can log on to your account and play normally!

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

But if he uses his account for the game on PC, wouldn’t we not be able to play together? If I’m trying to use his account simultaneously? Additionally, he’s concerned this whole thing is going to erase all of his data. He has his Xbox live account associated with the game on PC already that he purchased through Steam.

Hi, my name is Annanda, thank you for your question and for reaching out.

If you cannot refund it in anyway, the only option i can think of is set his account as " Home Xbox " on your Xbox so you will be able to play the game on your account, okay? That way his account will still be the owner of the game, but it will be shared with all the other accounts on the console, being possible for your to play on your account.

To set the account as Home Xbox follow these steps:

Press the Xbox button  on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

Do either of the following to change the status of your console:

To make this your home Xbox, select Make this my home Xbox.

To remove this console as your home Xbox, select Make this my home Xbox and then Remove this as my home Xbox.

You can find about game sharing and how it works, and more informations on the matter on this link:

https://support.xbox.com/help/hardware-network/console/my-home-xbox

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.