Add new user after reset on xbox

Discus and support Add new user after reset on xbox in XBoX on Consoles to solve the problem; Just thought i would give the benefit of my experience on this.When we have done a reset on the box for whatever reason and the xbox had not allowed us... Discussion in 'XBoX on Consoles' started by GeorgeWhitfield2, Feb 26, 2021.

  1. GeorgeWhitfield2
    GeorgeWhitfield2 Guest

    Add new user after reset on xbox


    Just thought i would give the benefit of my experience on this.When we have done a reset on the box for whatever reason and the xbox had not allowed us to add a new user , and just keeps going round in circles,then the solution i have used twice now worked for me.

    Take your xbox round to someone elses home network and try or create a hotspot in your house and log in through that.Once your account is added back you can revert to your original broadband Works !!!

    :)
     
    GeorgeWhitfield2, Feb 26, 2021
    #1
  2. XBF Steven R Win User

    Cannot sign-in/add user profile even after factory reset

    Hey there SmittyBlack25,

    Thanks for reaching out to the Forums for advice on how to hopefully get your console back to operating as intended. I can totally understand how this could be pretty distressing a situation for anyone but hopefully we can figure it out. I suggest either
    trying after connecting to another network, or after trying an
    offline update     of the console as it could be a problem with the console getting information from Xbox Live itself.

    When/if you get the chance, give those steps a shot and let us know if that helped.

    Thanks!
  3. SmittyBlack25 Win User

    Cannot sign-in/add user profile even after factory reset

    What issue are you facing exactly?

    Are you able to sign in on the Xbox website?

    Do you get an error message when you sign in on your console?
    After making that post, i tried resetting my wireless router again. I tried connecting to wireless (since i was using a wired connection) still no luck. But then i plugged the wired connection back in and it started working again! I downloaded some games,
    played last night and then today when logging in i am back at square one (error code 0x800704cf). it tells me i am not connected to the internet but when i run the network diagnostics it tells me everything is fine (although double NAT detected).
  4. ArminatorX Win User

    Cannot sign-in/add user profile even after factory reset

    What issue are you facing exactly?

    Are you able to sign in on the Xbox website?

    Do you get an error message when you sign in on your console?
  5. JamesFullerton4 Win User

    Can't add new account to Xbox after factory reset

    Thanks. An update. After reconnecting to the Wi-Fi I managed to get to the screen where it allowed me to input my email address and password it loaded for a long time but now it seems to be working. I don't know what changed but thank you for helping
  6. ImAice Win User

    Can't add new account to Xbox after factory reset

    I can't see the picture though but since you've tried doing a factory reset, You can also try doing an offline system update by downloading the OSU File here.

    https://support.xbox.com/help/hardware-network/...

    Once you download the Offline System Update File onto your PC, you can see it as a a zip file so you'll have to unzip onto a USB that's at least 8GB and formatted to NTFS. Once it's all downloaded plug the USB into your Xbox, the offline system update will be enabled.

    The same exact thing happened to me though but it works after connecting it to a mobile hotspot. Make sure you have enough mobile data too.
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Add new user after reset on xbox

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