Add Money & Family Verify NOT WORKING

Hi. My name is Brilliant and I am happy to assist you today.

Here are tips on how to add money to your family member's Microsoft account.
1. Using a web browser, visit family.microsoft.com.
2. Sign into your Family Safety account.
3. Find your family member and click Add money. You can also click More options > Spending > Microsoft account balance > Add money.
4. Select the amount of money you would like to add to your family member’s account and click Next. 5. Select your form of payment or click Add a way to pay.

For more details on the above, kindly visit: https://support.microsoft.com/account-billing/add-money-to-your-family-member-s-microsoft-account-d2a4d821-4d8b-fe19-49f1-c21d51f18aa7">https://support.microsoft.com/account-billing/add-money-to-your-family-member-s-microsoft-account-d2a4d821-4d8b-fe19-49f1-c21d51f18aa7

If the following does not help, kindly reach out to Microsoft Support as advised: https://support.microsoft.com/

I hope this helps resolve your query.

Go to settings in your account and go add family add the person who will give you the 5 credits and then you will have to go to the other person's email to accept their invitation and then return to see your family there will appear add money gives you
there and so the money is given if another question goes support Xbox

Can you try remove the child from the family group then re add them. Then try to spend or add money.

Hello PQRS_695,

Thank you for your reply!

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

hope I helped!

YanYannn
Microsoft Community Moderator

Cool, that link just runs me around in circles. How do I actually get someone from support on a live call or web chat?