Add & mange account passkey??

You can add a passkey on your profile to prevent this

You will find it under

Settings > account > sign-in, security & passkey

Hi

As mentioned, change your security info and add 2 factor authentication to your account while you are doing that to make it more secure.

Sadly I don't think support can issue free mange changes so you might be stuck with it or have to pay to get it changed. Have words with your brother about that ;-)

Also it is worth putting a pass code on your account for purchases so no-one can buy anything on your account without you approving it, something to prevent it happening again.

https://support.xbox.com/en-GB/my-account/security/passkey-purchases

Hi there,

You can also put a passkey on the account to help prevent unauthorized purchases.

Steps to add a passkey that is required when on the console before a purchase can be done can be found

here.

AngryMom,

Try a passcode first. Or removing him from the family account as a harsher punishment.

How to add a passcode:

1. Press the Xbox button to open the guide.
2. Select System > Settings > Account.
3. Select Sign-in, security & passkey.
4. Select Create my passkey.
5. Enter a 6-digit passkey, and then re-enter the passkey to confirm.

Your passkey has now been set.

Hi there Marcandreanelli

So sorry that this happen, I suggest putting the passkey and making a secure family account by the following links provided. I wish I could offer more assistance on the funds side of thing.

Passkey: https://support.xbox.com/en-US/my-account/security/create-xbox-one-passkey

passkey setting: https://support.xbox.com/en-US/my-account/security/passkey-purchases

The family accounts settings link https://support.xbox.com/en-US/my-a...nd-profile/add-child-to-family-account-online