Add funds to child’s account

Discus and support Add funds to child’s account in XBoX Games and Apps to solve the problem; I am having trouble adding funds to my child’s account. The credit card is updated. When I hit submit, the response I get is – please contact Microsoft... Discussion in 'XBoX Games and Apps' started by Billy Matthews1, Aug 30, 2022.

  1. Billy Matthews1
    Billy Matthews1 Guest

    Add funds to child’s account


    I am having trouble adding funds to my child’s account. The credit card is updated. When I hit submit, the response I get is – please contact Microsoft support.. then I get a response “support.Xbox is unavailable now.” I want to talk to a human.

    :)
     
    Billy Matthews1, Aug 30, 2022
    #1
  2. Smwutches Win User

    transferring money between accounts

    In a family group, the primary account can add funds to a child account, but funds cannot be transferred between accounts otherwise.
  3. Geri M. Win User

    Add funds to child’s account

    Hello Billy Matthews1,

    Thank you for writing to Xbox Community Forums.

    We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team.

    1. Visit to the following link: Contact us | Xbox Support
    2. Select the " See Contact Options" or "Request a Call" button
    3. Select the following drop-down menu options in the following order:
      What are you having trouble with? - XXXXXXXX
      What's the issue? -XXXXXXXXX
    4. The third box will ask you to describe your issue. We suggest something along the lines of "Unable to redeem code due to missing digits on gift card" and then select the "Next" button.
    5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

    [​IMG]



    [​IMG]


    We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



    If you have other concerns, you can create a new post here.



    I wish you a good day!



    Kind regards



    Xbox Forum Moderator

    Microsoft Community
  4. AndrewBowden1 Win User

    Cant add funds to child account

    Thanks. Tried contacting support but didn't get anywhere with it.

    Tried online chat and couldn't speak to a person so tried to phone and it cut off.

    But thanks.
  5. Christyna64 Win User

    Cant add funds to child account

    Is there a previously unpaid balance on the account?
  6. At the Nozzle Win User

    Cant add funds to child account

    I would advise you to contact Xbox Billing Support. They have the technical resources to deal with this situation.

    Best,

    Nozzle :)
Thema:

Add funds to child’s account

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