Adaptateur pour le casque xbox sur manette[Adapter for the xbox headset on the controller]

Oui tout ce. Que vous avez cité j'ai tout essayé ça ne fonctionne pas

[Translation - Yes everything. What you quoted I tried everything it does not work]

Hi. Have you tried to unplug it and replug it? Maybe go to the sound settings to see if the volume is off or not?

Salut. Avez-vous essayé de le débrancher et de le rebrancher?
Peut-être aller dans les paramètres sonores pour voir si le volume est éteint ou pas

Hey Alex,

Thank you for keeping us updated. You may find some good troubleshooting steps to help you out here :

Troubleshoot the Xbox One Stereo Headset Adapter

You will also find steps to send in for repair, if you end up needing them.

Hope this helps!

Hi Alex,

Thanks for reaching out to us here on the Forums!

We understand this is frustrating since the sound is staying muted even after troubleshooting. We want to help as best as we can.
Unfortunately it appears that Microsoft has introduced an incompatibility between controllers and consoles that is impacting the 3.5mm headset jack. It is unknown how long it will take before they release an update to fix that issue.

The Microsoft stereo headset adapter is one possible workaround. Another workaround to the issue is the Microsoft
Chatpad. While this may be a bit more expensive than the headset adapter, it has some added benefits:

• keyboard for easier typing in messages
  etc, can also be used as mappable controls for games like War Thunder
• Built-in volume, game/party chat mixer adjustment

A regular pair of headphones would also work. I know it's annoying to have to spend more money to fix an issue that
is beyond your control however this will likely be the fastest way that you can resolve the issue at this time.

Also, try another controller with the headset and check to see if it still shows it muted. What type of headset
is in use currently?

Give these a try and let us know how it goes

Bonjour, rien ne va pour résoudre le problème que j'ai c'est insupportable

[Translate - Hello, nothing is going to solve the problem that I have this is unbearable]