Activity time reporting not working for XBOX one

kendo07 · Aug 2, 2018

Activity time reporting not working for XBOX one

:)

HalfwaySky · Aug 2, 2018

Activity feed stopped updating?

I have two children and two xBox One consoles. The two child accounts play together on alternating consoles (one is newer than the other) and log into their respective xBox accounts so they can play online games (F**tnite and prev Ov**watch).

For at least two years I've been monitoring their screen time through the Family Activity pages of my (Parent) Microsoft account online (I've set a cumulative weekly playing time so the daily limits don't work for me). The screen time reporting has been
accurate enough, and allowed me to keep tabs on their playing time regardless of console or game. I have both accounts set up with the same Privacy settings, activity reporting etc. Same/same.

Last Wednesday (a week ago) one of the Child accounts Screen time has been reporting zero time... although he has played right alongside his brother... and his brothers screen time has been reporting accurately as always.

The xBox account appears to be ok... I have the Xbox app for IOS, and receive notification when BOTH log-on... and I can chat and see what they BOTH are playing at any given time... BUT the activity/screen time is not reporting for one child regardless of
console??

I've searched online and can't find solutions to fixing Family Activity reporting issues for xBox One?

GretaStrief · Aug 2, 2018

Screen time limits do not work

I have been trying for a couple months to set and limit screen time for my kid on the Xbox One. Sometimes it will work for a couple days, but then stops working. The reporting doesn't work either as I can watch him play for hours and not see any activity
reported. Has anyone had success using this feature?

{Parity} · Aug 3, 2018

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

{Parity}

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

Echo4Ent

It appears that it counts all time logged in on the account. From Xbox Support:

One Xbox One, activity is reported while your child is signed in on the console, even if others are using the device.

I assume that it works the same inside of games.

davide_72

Hello,

I have a very similar issue: my report for my two kids is showing way less time used in the graph bars than what I know gets used. Interestingly, the limits set are still working (so when the kids reach their max amount I always get an email from them asking
to add time), so it's just the way the reporting is done, at fault.

Thanks a lot for the attention.

TheBaldConvict

Same question, ehen you add up how long has been spent in each game (or tv app) then in my case it totals 9.5 hours for the week which is far lower than the graph of 33hours 18mins.

On one day, the graph is showing 17hr 15m which seems very high and certainly a lot higher than all the games added together would suggest.

Any ideas as at the moment the feature is pretty useless.

MightyQuinn75

Hi I would say it is looking like there is an error. I've seen so many people saying the same thing and it is causing arguments in families. Where parents are accusing there children of sneaking extra time. If this is the case it does need looking into,
due to the very nature of its purpose.

Activity time reporting not working for XBOX one