Activity report not showing time used

Hi there!

When did this issue start to occur?

Try to re-add his account from his console to re-register the device on his profile.

Note: Before doing these steps, please make sure that you know exactly the email address linked with your gamertag and the password to it so you can add the correct account again.

1. Remove account:
Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

2. Power cycle:
Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

3. Add account:
Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

Enter the email address for the Microsoft account that you want to add, and then select Enter.

If it doesn't work, you may remove his account from your family group and add him back again.

Let me know if that works.

My sons are both experiencing this same issue (and mostly with MW3), their activity reports show over a day of activity for certain days. I am trying to use the reporting feature to monitor and limit their time online. Any help you can provide is greatly
appreciated.

Hmm, that's way funky. Can you please try redownloading both his account and yours? Also, is it definitely multiple accounts that are not registering? Or is his the only one you've confirmed?

Hi M.,

Thanks for reaching out, and I'm sorry that you are having this issue with the family activity reporting feature.

First, I would like to clarify what is supposed to show up: Any time that your child's profile is signed in on the Xbox will be counted on their activity report, and counted against screen time allowance. It does not matter whether they are actively playing
a game, not doing anything, or even just signed-in in the background while someone else plays under a second profile.

Second, there are a couple things I'd like to check:

• If you go to https://account.microsoft.com/profile/ , and then click on "Edit country/region", it will show the time zone setting for your Microsoft account, which is used when sending your activity report. Is it accurate?
• If you go to https://account.microsoft.com/family/ , you can bring up the activity report for your child. Does this look more like what you expect?

Thanks,

Daniel

I'm having the same problem. It used to show up back then. Now only "Epic Games Launcher" is showing instead and it doesn't track how long he's playing.