Activated 16 digit gift certificate code

russianofficer7 · Sep 25, 2016

Activated 16 digit gift certificate code, but the game did not come on my account, what to do? Help!
Click to expand...

:)

WinnableMule213 · Sep 25, 2016

redemption code

I have a gift certificate game when you enter the code on xbox360 redeem code says that this code is not valid

ocelot20 · Sep 25, 2016

Game Trade in Question

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

Smwutches · Sep 25, 2016

I'm assuming you're referring to the Name Your Game bundle. If so, the code for the game should be emailed to you, not automatically added to your account. If you have not received an email, you will need to fill out the form on the bottom of the offer's
FAQ -
microsoft.promo.eprize.com/.../faq.html

Smwutches

I'm assuming you're referring to the Name Your Game bundle. If so, the code for the game should be emailed to you, not automatically added to your account. If you have not received an email, you will need to fill out the form on the bottom of the offer's
FAQ -
microsoft.promo.eprize.com/.../faq.html

ValeriaMoya

My son got two gifts cards of $40 each, trying to redeem on his xbox one x, asking for 25 digits code, the card has only 16 digits code. What I should do?!

RedDinoo_1

It's a microsoft gift card, and it has 16 digits.

Born in 1952

I know exactly what the problem is. You see the gift card is ONLY for digital products. This isn't explained when you purchase gift certificates and there is nowhere to find this info on them but I had $150 in my account through gift certificates and I purchased
a game only to be charged on my credit card. I thought it was just a simple error and contacted support through the chat service. After about an hour and a supervisor they told me I had the wrong department and I needed to call the store so they gave me a
number to call. After about an hour on the phone and another supervisor they said it was in their terms of use policy. I asked where and I was hung up on. I called back and after another hour and them apologizing numerous times for my inconvenience and by
this time obvious frustration they said there was nothing I could do because according to their fine print somewhere gift certificates are Only for Digital Products.

So the real money you spend on the scam gift cards can only be used to purchase ( if you've noticed ) higher priced digital games. The game I want is on sale now Forza 6 for $54.00 but if I use the gift certificate account money for the same game its $74.00
digitally from the same Microsoft store ythat has it on sale physically.. Avoid gift certificates from this scam company that uses hidden fine print to solve their customer issues.

WPAK

Hi there,

in case of a gift card that wasn't activated (yet) see the steps on what to do here:

https://support.xbox.com/en-US/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution and then specifically the part about 'This code is not active yet' it specifies the steps to take

I hope this will sort the issue

Activated 16 digit gift certificate code