Acquisto con GOLD [Buy with GOLD]

Buonasera,

ho acquistato in data 27.11.2018 il gioco ASSASSIN CREED ORIGIN, visto lo sconto per utenti GOLD, da € 69.99 a € 28.99.

Sono un utente GOLD, ma appena ho completato l'acquisto, la transazione risultava di € 69.99.

Posso conoscere il motivo?????

Grazie

[Translation - Good evening, I bought on 27.11.2018 the game ASSASSIN CREED ORIGIN, given the discount for GOLD users, from €69.99 to €28.99.

I am a GOLD user, but as soon as I complete the purchase, the transaction was €69.99.

May I know why?????

Thank you]

:)

 

Problemi con acquisto abbonamento gold

Translational:

Problems with buying gold subscription

Hello everyone, I have a problem with the xbox live. When I try to buy the promotion of 6 months to 23 euros, or even buy the usual package of 3 months to 20 euros, is that from the dashboard site, tells me that there are problems with my account or I have
to change your payment method. I tried both with the credit card with PayPal, which is a prepaid card, but it always gives me this error. To date I have never bought a gold subscription, in this account that I use only benefited a few months ago, the free
month. In your opinion, what is the problem with my account?

 

Problemi con acquisto abbonamento gold

Ciao a tutti, ho un problema con l'xbox live. Quando cerco di comprare la promozione di 6 mesi a 23 euro oppure anche comprare il solito pacchetto di 3 mesi a 20 euro, sia dalla dashboard che dal sito, mi dice che ci sono problemi con il mio account oppure
devo cambiare metodo di pagamento. Ho provato sia con la carta di credito, sia con paypal che con una carta prepagata, ma mi d sempre questo errore. Fino ad oggi non ho mai comprato un abbonamento gold, in questo account che uso ho solo usufruito, alcuni
mesi fa, del mese gratuito. Secondo voi quale può essere il problema al mio account?

 

Questo faceva parte delle vendite del Black Friday che si sono concluse il 26.11.2018. Quindi è tornato al prezzo normale.

 

Hey Plhuto,

Thank you for reaching out, we'll try our best to get this sorted out for you. The game was on sale during the Black Friday weekend, but it is currently showing up at full price. Could you provide a screenshot of picture of the game price on your end?

 

Purtroppo al.momemto non mi appare il prezzo ma "installata". Comunque quando ho fatto l'acquisto compariva il prezzo intero cancellato con l'offerta di 29.99 €, altrimenti non lo avrei preso.

Translation:

Unfortunately at the moment does not appear to me the price but "installed ". However when I did the purchase appeared the whole price cancelled with the offer of €29.99, otherwise I would not have taken.

 

Hello Pihuto,

Had you attempted to make/complete the purchase for the item within the Black Friday period?

Or was this an item you had attempted to purchase today?

If this occurred during the Black Friday deal period, it might be best to reach out to our
customer support team, as our team carries the necessary tools for reviewing/investigating the account.

Clarify this for us and feel free to contact our support team, allow us the knowledge of the results.

Best wishes!