Acquisti per sbaglio[Translation-Purchases by mistake]

Discus and support Acquisti per sbaglio[Translation-Purchases by mistake] in XBoX on Consoles to solve the problem; Buona sera la mia carta risulta bloccata perché ci sono n 7 acquisti . Ma dalla fatturazione me ne risulta 1 come richiesto. Come faccio a sbloccare la... Discussion in 'XBoX on Consoles' started by TF4574, Apr 15, 2020.

  1. TF4574
    TF4574 Guest

    Acquisti per sbaglio[Translation-Purchases by mistake]


    Buona sera la mia carta risulta bloccata perché ci sono n 7 acquisti . Ma dalla fatturazione me ne risulta 1 come richiesto. Come faccio a sbloccare la carta e non fare passare i pagamenti.

    Grazie

    [Translation-Good evening my card is blocked because there are no 7 purchases. But I get 1 from the billing as required. How do I unlock the card and not pass payments.


    Thank you ]

    :)
     
    TF4574, Apr 15, 2020
    #1
  2. XBF Brad A Win User

    Acquisti per sbaglio[Translation-Purchases by mistake]

    Hi TF,



    I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn
    How
    to complete the refund request form    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


    If you are needing further assistance with the purchase I would suggest to contact Live Support.


    When you go to Contact Us,follow these steps to request a call:

    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call



    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  3. lauracuoghi Win User

    I need some help

    Ho preso stepp per sbaglio come posso avere il rimborso
  4. XBF Brad A Win User

    Acquisti Fortnite[Translation-Fortnite Purchases]

    Hello PCpcEE,

    Thanks for reaching out to the forums. We understand you have issue with your purchases. We recommend downloading the game from the Microsoft store. Once you do make sure you sign in with same account that purchased the items.

    Thanks,

    Brad
  5. XBF Brad A Win User

    Rimborso acquisti[Translation-Purchase refund]

    Hi Matteo,



    I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn
    How
    to complete the refund request form    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


    If you are needing further assistance with the purchase I would suggest to contact Live Support.


    When you go to Contact Us,follow these steps to request a call:

    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call



    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  6. Isonnazzo Win User

    Xbox 360 games with gold!

    @Luch, se non sbaglio l'offerta è per la 360 quindi sulla One non si avr niente, forse si potranno scaricare gli arcade, ma proprio per questo finisce a dicembre... dopo non gli serve più la pubblicit
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Acquisti per sbaglio[Translation-Purchases by mistake]

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