"Acquiring License" But the download does not go through

Opening? You mean after restarting the Pc and Modem/router? If that's what you mean then yes, at the moment will be all, try installing again

I meant restarting the pc. And also it's still not downloading. It's still saying Acquiring License. And also I can't restart my router since I've

my family using it

Opening? You mean after restarting the Pc and Modem/router? If that's what you mean then yes, at the moment will be all, try installing again

Hi Usrs! My name is Ricardo an independent advisor ready to help you with this situation!

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Did you restarted the Modem/router also?

Sorry, if the situation is with Windows 10, you should try these steps

Clear and reset Store cache in Windows 10

Step 1: Close Windows Store app if it’s running.

Step 2: In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.

Step 3: Right-click on WSReset and then click Run as administrator option.

Step 4: restart Pc and Modem/router