ACN ACN AZ1000: No se conecta a mi consola

The Model Name is ACN and the Model # is AZ1000

You will need to contact support directly about any purchasing issues. https://support.xbox.com/en-US/contact-us

Le système est configuré pour demander un autre moyen de paiement si vous essayez de payer avec la devise Xbox et que vous n’avez pas assez pour couvrir les coûts. Cependant, pour le moment, il est impossible de sélectionner différentes façons de payer en
utilisant des cartes de crédit ou des cartes-cadeaux.

Translation:

The system is set up to ask for an alternate payment method if you are attempting to pay with Xbox currency and don't have enough to cover the cost. However, at the moment there is no way to select different ways to pay using credit or gift cards.

Hey there, you can review your account information at this link: https://account.microsoft.com/ under the "Service & Subscription" tab.

Otherwise, I'd recommend for an issue like this to work directly with official support using the following link: https://support.xbox.com/en-US/contact-us#6:0:4

If an automated assistant pops up click no thanks and then scroll to the bottom. Choose either "Chat with Xbox Support" or "Request a Call".

They'll be able to check into your purchase/subscription history and any outstanding issues.

Check this link for a possible solution:
https://support.xbox.com/en-AU/xbox-one/networking/connection-solution