Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

Discus and support Achievements unlocking, but gamerscore and leaderboard score isn't increasing. in XBoX Games and Apps to solve the problem; I'm on xbox one and not sure if this has been happening, but I definitely noticed it today when I unlocked my last achievement on a game. It shows as... Discussion in 'XBoX Games and Apps' started by VineNettle, Dec 6, 2023.

  1. VineNettle
    VineNettle Guest

    Achievements unlocking, but gamerscore and leaderboard score isn't increasing.


    I'm on xbox one and not sure if this has been happening, but I definitely noticed it today when I unlocked my last achievement on a game. It shows as unlocked on the day I did it, but didn't pop up in the feed like normal and my gamerscore, nor the leaderboard score reflect this achievements progress. I've searched old forums, but keep seeing the same repeated generic response which isn't solving the issue. Is this a current or known issue or some one off thing that someone has some newer than 2019 input on? I'm online and everything is up to date.

    :)
     
    VineNettle, Dec 6, 2023
    #1
  2. Kathy A. Win User

    Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

    You're welcome, Vine.

    Thanks for getting back to us.

    To ensure that we address your concern, we would like to see if this is happening to specific game or specific achievement. If any case this will be an issue with specific game, then the game support should be notified and if on Xbox console then report should be sent to Team Xbox.

    May we ask for the game with issue and what unlock achievement involved?

    Can we ask if you are part of Xbox Insider?

    Is this happening to other games?

    Are we playing this game through Xbox Console or Xbox app for PC?

    We look forward for your reply.

    Regards,

  3. Kathy A. Win User

    Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

    Hello Vine,

    Thank you for posting in Microsoft Community.

    We understand that you're trying to see your Xbox game achievements getting tracked real time. This issue could be caused by a number of factors, including server issues or a problem with your Xbox Live account.

    Just to set your expectation, there are two things you can claim rewards and Gamerscore: Achievements and Challenges. This will be determined by the description. Challenges must be completed within a set amount of time while achievements require to complete all the elements.

    Here are a few steps you can take to try and resolve the issue:

    Check your internet connection:

    • Make sure that when you achieve or play this game, you are connected to a stable internet.
    • If your connection is weak or intermittent, this could be causing issues with your achievements. Or if you are offline, this will not sync.

    Check for updates:

    • Make sure that your Xbox is up to date with the latest software updates.
    • You can check for updates by going to Settings > System > Updates.

    Clear your cache:

    • Clearing your Xbox's cache can sometimes help resolve issues with achievements.
    • To do this, go to Settings > System > Storage > Clear local saved games.

    For more troubleshooting you may check this link: Problems with Xbox achievements and challenges | Xbox Support

    Should issue still persists, you may need to wait for at least 72 hours for this achievement to display. Let us know how it went.

    Sincerely,



    Microsoft Community Moderator
  4. VineNettle Win User

    Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

    Thank you for your quick response. Unfortunately, none of these steps have resolved the issue and it's been well over 72 hours now.
  5. Kathy A. Win User

    Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

    Hello Vine,

    We appreciate your update to us,

    We are pleased to know that everything is up and running now. Please do not hesitate to ask the community anytime just in case you have any questions in the future - Create a new question (microsoft.com).

    Have a great day!

    Regards,

  6. VineNettle Win User

    Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

    Just to update: my gamerscore is adjusting as it should and the leaderboard is updating at it's normal small delay. Achievements aren't popping in the feed still, but this isn't important to me. I would consider this issue resolved. Thank you for all your help!
Thema:

Achievements unlocking, but gamerscore and leaderboard score isn't increasing.

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