Achievements tracking stopped after the latest update

Hi,

Since I updated the Xbox App on Windows 10 the past March 18th (version 24.27.17008.0), all games stopped tracking achievements properly and are frozen. I've checked my profile on xbox.com and still shows the frozen %.

Any idea on what can cause this problem?

Thanks in advance,

David

:)

 

Achievement Progress Deleted

Unless, of course, they simply stopped tracking them. Does anyone know if support for achievement percentage tracking was dropped?

 

Achievment unlock issues.

I bought my Xbox One on the day of Release and achievements worked fine, it was justa few weeks after the release of NXOE my achievements stopped unlocked, tracking progress and other game progress will not track either such as kills or assassinations on
the friendlist leaderboards in the achievements area of the Xbox.

 

Hi,

There are several reasons why you are experiencing this issue. To resolve your concern, you can run the Windows Update Troubleshooter on this

link.

We also recommend that you check new updates for apps and games on Windows Store. You can follow the steps on this

link and download the updates.

If you are still experiencing the same issue, sign out and sign in again to your account on the Xbox App to refresh your profile.

We will appreciate if you can update us the results so if these solutions won't work, we will find another way to resolve your concern.

 

Hello dalagar111-

Thank you for posting! If you haven't already, please report this issue by selecting the smiley face at the bottom left hand corner of the app, then select "Report a Problem". The additional logs will help during our investigation.



Thank you for your patience and continued participation in the preview program.

 

Hi,

The Windows Update Troubleshooter didn't find any issue.

The problem started with the latest update, there's no new updates at the moment.

I've signed out and signed in again but the issue persists.

I don't see any smiley face in the app, maybe I'm not in the preview program.

 

Hi,

I've reset the games affected by the issue in the Config/System/Apps menu and the achievements seem to work properly now. Maybe was a problem with the synchronization or the local save files.

Thanks for the help.