Achievements still stuck "Done! Unlocking..." after four weeks plus

Discus and support Achievements still stuck "Done! Unlocking..." after four weeks plus in XBoX Games and Apps to solve the problem; I earned two achievements in Halo Master Cheif Collection on June 5, 2015, and they are still stuck in a "Done! Unlocking..." state. They are the "Do... Discussion in 'XBoX Games and Apps' started by rkneeshaw1, Jul 7, 2015.

  1. rkneeshaw1
    rkneeshaw1 Guest

    Achievements still stuck "Done! Unlocking..." after four weeks plus


    I earned two achievements in Halo Master Cheif Collection on June 5, 2015, and they are still stuck in a "Done! Unlocking..." state.

    They are the "Do Tell" and "Attentive" achievements.

    These particular achievements cannot be re-earned. They are two of about 30 similar audiolog achievements that can only be earned once.

    I contacted xbox live support on June 30, 2015 to report the issue. They referred me here, and to the survey. I completed the survey for both achievements. It has been over a week and I have not had them unlock, and I have not gotten a response.

    This is a recurring issue and I would like it addressed. The "No Pain No Gain" achievement was stuck "Done! Unlocking" for over 6 months, and it never unlocked until I played a new level on LASO which caused the achievement to re-trigger. So "waiting"
    is not an answer. And I cannot re-trigger these two achievements. And regardless, an achievement earned needs to unlock. This was never an issue on the xbox 360 and it plagues games of all types. Its unacceptable that this is still a problem over a year
    after the console launched.

    Please review my account and unlock these achievements.

    :)
     
    rkneeshaw1, Jul 7, 2015
    #1
  2. Achievements "Done! Unlocking..."

    It was Monopoly Plus and Thomas Was Alone but woke up this morning and Monopoly Plus achievements have gone through but not Thomas Was Alone. Still stuck at "Done! Unlocking..."

    Guess it's just a bit of a waiting game Achievements still stuck "Done! Unlocking..." after four weeks plus :)
     
    Trust A Zombie, Jul 7, 2015
    #2
  3. xDeMiZEx86
    xDeMiZEx86 Guest
    Halo MCC achievements stuck at "Done! Unlocking..." since launch

    So posting on here might get my achievements to pop? I have an unusually unique achievement issue. On January 8, 2015 I had "Done! Unlocking..." On 3 achievements (Knight in White Assassination, Departure, and No Pain, No Gain) after launching Halo MCC after
    their Title Update additional achievements. The next day I guess I got Knight in White Assassination and Departure (I say I guess because they are no longer "Done Unlocking..." But they are also MIA (nowhere in my achievements) and 'No Pain, No Gain' is still
    stuck at "Done! Unlocking..." 5 days later that one is still stuck and the other 2 are still MIA. Weird.
     
    xDeMiZEx86, Jul 7, 2015
    #3
  4. rkneeshaw1
    rkneeshaw1 Guest

    Achievements still stuck "Done! Unlocking..." after four weeks plus

    I've done everything I've been asked

    I contacted microsoft xbox live support three times.

    I rebooted my xbox.

    I posted here on these forums.

    I posted on halo waypoint forums.

    I submited a survey for both achievements.

    Whats next? Can someone at Microsoft please address this?
     
    rkneeshaw1, Jul 9, 2015
    #4
  5. xFR3AKonaL3ASHx, Jul 11, 2015
    #5
  6. rkneeshaw1
    rkneeshaw1 Guest
    So does anyone actually look at these issues on a technical level, or is xbox support nothing more than a referral service to generic troubleshooting guides?

    I'll say it one last time: I have done the guides, I've done the surveys, I've done all the troubleshooting steps that xbox support has asked me to do, several times. This is a technical issue within the xbox live cloud-based system, and I would like this
    issue to be escalated to someone within the support team that can actually diagnose and fix the issue.
     
    rkneeshaw1, Jul 13, 2015
    #6
  7. rkneeshaw1
    rkneeshaw1 Guest
    After much pushing, I was finally able to get a confirmation from xbox live support that this is a confirmed known issue and that 343 and the xbox live tech team are working on it. No timetable for resolution.
     
    rkneeshaw1, Jul 13, 2015
    #7
  8. Achievements still stuck "Done! Unlocking..." after four weeks plus

    I'm having the same issue with an achievement for Batman: Arkham Knight. No one seems willing to help what so ever. It has been 3 weeks of back and forth. Support just directs me to the *** troubleshooting page, which I have tried several times. And then
    tells me take the survey as if this will help it somehow. So I feel your pain. I just wish someone would answer the problem rather than just to make us feel ignored completely.
     
    Steamboat Wi11y, Jul 14, 2015
    #8
  9. -- Rick --
    -- Rick -- Guest
    Hi folks,

    once you have filled in the survey (found via the sticky at the top of the forum) all your info is sent to the appropriate people for review and investigation. Once that is complete, you will receive an email explaining the results of that investigation.

    Bear in mind this might mean having to liaise with the developer which is what takes time. Until then there is nothing the support team can do but ask you to be patient.
     
    -- Rick --, Nov 1, 2018
    #9
  10. -- Rick -- Win User

    Achievements still stuck "Done! Unlocking..." after four weeks plus

    Hi folks,

    once you have filled in the survey (found via the sticky at the top of the forum) all your info is sent to the appropriate people for review and investigation. Once that is complete, you will receive an email explaining the results of that investigation.

    Bear in mind this might mean having to liaise with the developer which is what takes time. Until then there is nothing the support team can do but ask you to be patient.
  11. xFR3AKonaL3ASHx Win User

    Achievements still stuck "Done! Unlocking..." after four weeks plus

  12. rkneeshaw1 Win User

    Achievements still stuck "Done! Unlocking..." after four weeks plus

    After much pushing, I was finally able to get a confirmation from xbox live support that this is a confirmed known issue and that 343 and the xbox live tech team are working on it. No timetable for resolution.
  13. rkneeshaw1 Win User

    Achievements still stuck "Done! Unlocking..." after four weeks plus

    So does anyone actually look at these issues on a technical level, or is xbox support nothing more than a referral service to generic troubleshooting guides?

    I'll say it one last time: I have done the guides, I've done the surveys, I've done all the troubleshooting steps that xbox support has asked me to do, several times. This is a technical issue within the xbox live cloud-based system, and I would like this
    issue to be escalated to someone within the support team that can actually diagnose and fix the issue.
  14. Steamboat Wi11y Win User

    Achievements still stuck "Done! Unlocking..." after four weeks plus

    I'm having the same issue with an achievement for Batman: Arkham Knight. No one seems willing to help what so ever. It has been 3 weeks of back and forth. Support just directs me to the *** troubleshooting page, which I have tried several times. And then
    tells me take the survey as if this will help it somehow. So I feel your pain. I just wish someone would answer the problem rather than just to make us feel ignored completely.
Thema:

Achievements still stuck "Done! Unlocking..." after four weeks plus

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