Achievements locked from reset

I tried contacting support last time and it didn't go anywhere. Nothing was really resolved and frankly, I'm annoyed.

My gamerscore was reset for a legit reason but it was hacked by someone else and I had no control over this since I was waiting for your support team to look into my account and do whatever it is you do. This was about 3 years back now and I didn't know
my gamerscore was reset until I saw it on a friends account.

Could you guys unlock the achievements so I can start earning them back? Or is that impossible to do? If so, what do I do from there since I can't earn my old achievements back, should I have some kind of compensation from your mistakes?

:)

 

LOCKED - Issues with gamerscore

Achievements earned or ill gotten prior to a reset are locked and cannot be earned again post reset.

 

Achievements not unlocking for months on multiple games!!!!!!!!

Done all troubleshooting steps

Hard Reset on console

Soft Reset in settings

Clearing Mac Address

Deleting account from xbox one console and reinstalling

Rebooted internet and even disconnected console from internet and reset it.

Reset Console

My XboxOne account is locked(I can unlock achievements on Xbox360/Pc). It's a Microsoft problem

 

Ist not the right Forum here. There is a Special Forum for suspended accounts. There you can get more Informations but the gamerscore which were resetted are gone. You are not able to earn them again/back. Just able to earn "new" achiefments.

 

There was no mistake, the only time gamerscores are reset is when the XBLPET is 100% certain that it was illegitimately gained.

 

Part of the punishment of a gamerscore reset is not being able to re earn any reset achievements on that account.

The only way to get those achievements again is to start a new account/profile.

 

Some were legit and others were hacked but not by me. I don't want to start a new account since I'll lose all the DLC I've brought and all my ranks from multiplayer games like Call of Duty and Halo. I did ring them up when my account was hacked so whether
there's a log about that, I don't really know. But, just to be clear. I do not own or use any hacks to obtain achievements. The hacker did all of that.

I just can't believe that I'm having to do such things, just so I can unlock achievements on my old games like MW2, Doom. Doom II and Duke Nukem 3D.

 

Accounts don´t get hacked, they get compromised.

Sorry that someone took your account and cheated but you can´t get the achievement back.

You can use the Halo DLC´s even with a other account as long as you use the same console you downloaded them on.

If you switch console download them with your current account and do a license transfer and you can use them with a other account.

 

Frankly I've never heard of someone going through all the effort to compromise an account just so they could download the compromised profile to a PC and modify the gamerscore. There's no real point for someone to do that.

 

Well, I don't think they wanted it to mess around with my gamerscore... they probably thought that I wasn't going to get the account back and so they modded my achievements because they thought it was theirs now. The hacker wanted it for my Call of duty:
Modern Warfare 2 rank, since I'm max level.

It's a shame that mircosoft have to deal with petty things like this. It really isn't that much of a big deal and at least allow one to earn it back...

 

The best--really the only--option you have is to open an "Unauthorized Access" claim on the profile. This will generally lock you out from using the profile for 4-6+ weeks while Microsoft tracks all activity done on the account. If they successfully determine
that the account in question was compromised and used exclusively on a console not owned by you, in a location not near you, that you've never signed on with a profile (other than the one in question) that's been on your home console during the time-frame
of the gamerscore modification then perhaps they might be able to countermand the "Cheater" status.

 

I don't think I'd be able to go through 4-6+ weeks since my gold membership would run out (personal money problems) and this might not work since it was done roughly 3 years back now.

If they could do it while I can still play online and whatnot then I'd happily do it but I don't think that's possible and frankly, if I do start a new account, I have to use my credit card and right now, I don't want to use it.

If that's all that can be done then I suppose I'll end up doing it.