Achievements across all Microsoft casual games are not logging correctly

TussockyRug6428 · May 2, 2018

I downloaded Microsoft Bingo yesterday and though I have many achievement none are registering to my xBox Live account. I want my gamer points.

I also downloaded Microsoft Ultimate Word Games and though I have played and upped my levels across all three word games, no achievement progress is logging at all. Except for Marathon and Gimme Five (though the achievements for playing a daily and winning
a daily registered nothing).

I downloaded the above two games hoping it would force Microsoft Solitaire and Microsoft Mahjong to register progress again (I should have received the Marathon achievement for Mahjong on 4/30 but though it showed 30/30 days played I did not get the achievement.
And when I removed the game and reinstalled it as stated in other forums to correct the issue, it wiped all my progress for the Marathon.) .

Yes, I am connected to xBox Live while playing all these games. Why have all my Microsoft casual games stopped logging achievements and/or progress? Also, I refuse to reset Windows 10 because I am not re-downloading Office and
other programs. There has to be a fix for this!!!!

:)

FlushestPeak12 · May 2, 2018

Windows 10 apps and Xbox cannot log in

My XBox app was logging into XBox Live intermittently as was the Microsoft Solitaire collection. Now neither will log in at all. Meanwhile, all other Microsoft casual games are working fine. I've tried every solution anyone's suggested (e.g. signing in and
out, reinstalling, signing in and out with another identity) and nothing works. Has anyone out there any idea what's going on?

James Quake · May 2, 2018

All achievements across all games are frozen for me

So with no help from the community on here or Reddit, I've discovered that resetting the Xbox while selecting "keep everything" will fix this problem.

oldman1955 · Jul 13, 2018

I am having the same problem and do not know what is required. Microsoft Solitaire says that I am not connected to the internet when I obviously am.

oldman1955

I am having the same problem and do not know what is required. Microsoft Solitaire says that I am not connected to the internet when I obviously am.

Otaking 834

Without going into detail about what I'm seeing across my consoles and apps. If you see under my profile, the game Brothers, it shows 380g 11/12 achievements unlocked. But if you click on it and scroll through each achievement, all 12 are showing unlocked.
I'm just looking for someone to help me get my profile to show correctly.

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues in Microsoft Solitaire with some in game content not working correctly. I recommend you take this situation to the

Microsoft Casual Games Community. They should be able to provide you with more information or steps regarding this casual game.

Misses Quinzel

Hey there, James!

I'm sorry to see any issues with your achievements, but happy you found the resolution! That is one of the things that we suggest to users when the steps in our forum thread does not work. We do work 24 hours behind here, and our community understands that
most of what can be done will be in that thread so it's the only answer you will get. Apologies for any delays responding to you.

If you need assistance with any other support issue, be sure to post up a new detailed thread so that we can work together on helping you out. Thanks for posting!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

James Quake

So with no help from the community on here or Reddit, I've discovered that resetting the Xbox while selecting "keep everything" will fix this problem.

Achievements across all Microsoft casual games are not logging correctly