Achievement/Xbox update please

McQueen101 · Aug 6, 2014

UPDATE: This method WILL work on the 100% achievements
BUT you will have to do
ALL the requirements for that achievement/s again. I've had a friend try it and it work on their 60 Second Shooter achievements. Again I would suggest
NOT using this method if you have invested a huge chunk of time into a few achievements of said game like Rayman. Hope this helps.

Mak Me A Samich · Aug 7, 2014

I am not deleting my saved game data in the hope that it will fix it. That's not an acceptable solution. Your conversation sounds like the ones I have had. Here is the most recent:

info: at 21:21:18 “Please wait for an agent to respond.

You are currently '2' in the queue.”

info: at 21:23:18 All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.

info: at 21:23:44 Privacy Statement You are now chatting with 'Angelie'.

Angelie: at 21:23:47 Hello, thank you for contacting Xbox Customer Support. My name is Angelie. Please give me a moment to review your question.

Angelie: at 21:23:52 Hi there, Daniel .Nice meeting you! How are you doing today?

Angelie: at 21:23:52 By the way thank you for patiently waiting on queue.

Daniel: at 21:24:19 Honestly, not too good. I am fed up and ready for some real answers.

Angelie: at 21:25:00 Yes, I totally understand, Daniel.

Daniel: at 21:25:19 So is there a fix? What's the deal? I am tired of this happening.

Angelie: at 21:25:34 Do not worry, you have me here now. I'll do my very best to help you on this matter.

Angelie: at 21:26:01 This is still an on going issue with the developer, Daniel and we are currently working on it.

Daniel: at 21:26:14 Which developer?

Daniel: at 21:26:30 All of them? Because this is affecting MULTIPLE games!

Angelie: at 21:26:47 You don't have to follow up this thing every now and then, let us be the one to take care of it.

Angelie: at 21:27:01 Yes for multiple game developers, Daniel.

Daniel: at 21:27:07 Are you kidding? I apparently do. You all still haven't fixed this issue.

Angelie: at 21:27:15 I'll just be needing some information here, Daniel.

Daniel: at 21:27:22 It's very frustrating.

Daniel: at 21:27:37 What's the information needed?

Angelie: at 21:28:13 I totally understand how frustrating this can be, Daniel but I hope you understand.

Angelie: at 21:28:34 No worries, the achievements you got will still be in your account, Daniel. Angelie: at 21:28:44 We are just working on it.

Daniel: at 21:28:52 I did. When I was told it would be fixed in 24 hours. Now I feel like I am being put off for issues with a service that I pay for on a console that I overpaid for.

Angelie: at 21:29:44 My apologies, Daniel.

Daniel: at 21:29:38 Well, I am about to start working on trading my XB1 in for a PS4. Something tells me that I will get that done before there is a solution from MS.

Angelie: at 21:30:05 I'm sorry for the inconvenience this has caused you, Daniel.

Daniel: at 21:30:15 Let me ask. Are you, or anyone there going to help with this problem?

Angelie: at 21:31:18 We are more than willing to help you on this matter, Daniel but as of the moment, we are currently working on it.

Angelie: at 21:32:02 Can I have your gamer tag please?

Angelie: at 21:32:14 Game played:

Daniel: at 21:32:09 .

Angelie: at 21:32:22 Specific Achievement not unlocked

Angelie: at 21:32:37 Timestamp of when the achievement was expected to be unlocked:

Daniel: at 21:33:03 This stupid system messed up on three games now. Ryse was the one tonight Saving Private Marius was the achievement and like 30 minutes ago or so.

Daniel: at 21:33:18 I sat there in disbelief that it's doing this again.

Daniel: at 21:33:46 I've been cheated out of achievements in Guacamelee and Killer Instinct before. Angelie: at 21:34:14 Do not worry, Daniel. I'm making a report now on your issue and the best thing is I already tagged this is issue as priority/urgent.

Angelie: at 21:34:32 No, you will still have the achievements you've gained, Daniel.

Daniel: at 21:34:26 I've heard that and nothing happened with the other achievements.

Daniel: at 21:34:38 I'll believe it when it happens.

Angelie: at 21:34:48 It will reflect on your profile.

Daniel: at 21:35:09 I am sorry but I don't believe you. Why should I? I haven't seen the old ones and now this is happening again.

Daniel: at 21:35:32 If it doesn't happen soon, I will no longer be a customer. I am seriously fed up.

Angelie: at 21:35:48 Yes, I feel you, Daniel. But believe me. I'm doing everything I can here in my end. And I will make sure you will get your achievements. And if not, we'll have you raccount investigated.

Daniel: at 21:35:46 This is just stupid.

Daniel: at 21:36:10 Investigated how?

Angelie: at 21:36:36 I really do apologize, Daniel. But just so you know, you are not the only one who is experiencing the issue, Daniel.

Angelie: at 21:37:16 Our highest level of support will investigate your account and they are the only ones who know about it, Daniel.

Angelie: at 21:37:45 I have your information right here and we don't want you to experience this in the future.

Daniel: at 21:37:38 Well, I can't speak for them but I hope they are as upset as me and I hope that if there isn't a solution soon I also hope that they do not support Microsoft gaming as well.

Angelie: at 21:38:46 I totally understand how are you feeling now.

Daniel: at 21:38:45 Well, now I am going to turn off my XB1 and not play it anymore because I don't want to have anymore glitched achievements. It's not worth it to play. I have a 600 dollar brick next to my tv. It's just assinine.

Angelie: at 21:39:27 Please don't get discourage, Daniel. It's not the end of the world.

Daniel: at 21:39:26 Like I told the other rep last week. I will not be renewing gold. I am

Daniel: at 21:39:42 It's important to me. Please do not minimize it.

Angelie: at 21:40:35 I know how important this is to you, Daniel that's why I'm doing my best to get this resolved, Daniel.

Angelie: at 21:40:51 I'll keep an eye of this issue, Daniel.

Angelie: at 21:41:18 I will personally bring up your issue to our manager.

Daniel: at 21:41:55 Tell them that I am canceling the autorenewal for gold at the moment.

Angelie: at 21:42:10 I'm not a gamer but my brother is, so I don't want you to experience this anymore.

Angelie: at 21:42:31 Yes, I will, Daniel. And how frustrated you are.

Angelie: at 21:43:02 This is not the experience we want you to have, Daniel.

Daniel: at 21:44:32 Done. I have been a member of gold for four years and I hate to do it but I cannot and will not support shoddy systems.

Angelie: at 21:45:16 Thank you for being so patient, Daniel.

Angelie: at 21:45:52 If your decision is final, Daniel. We highly respect it.

Angelie: at 21:46:07 But I'll still do my best to get this resolved.

Angelie: at 21:46:22 I'm almost done, Daniel.

Angelie: at 21:46:35 I will personally call you back with the updates.

Angelie: at 21:46:44 Can I have your number please?

Daniel: at 21:46:50 Well, my patience is turning into acceptance that I will no longer be an Xbox gamer. Please fix this issue immediately. I do not want to trade my system but I cannot support the platform if this is not corrected sooner rather than later.

Daniel: at 21:46:52 Yes

Daniel: at 21:46:58 -------------.

Angelie: at 21:47:15 Thank you so much, Daniel.

Angelie: at 21:48:05 Will do call you back if I have the solution already. Thanks for the patience and kindness, Daniel.

Angelie: at 21:48:20 Would there be anything else I can answer you with aside from this?

Angelie: at 21:48:29 I have noted your phone number here.

Daniel: at 21:48:31 The other achievements were in Killer instinct: Survival Jago, General Apprentice, White Belt, and Jago Novice

Angelie: at 21:48:54 Thanks for the information.

Daniel: at 21:49:06 And in Guacamelee: Licking his WOunds and No Encore!

Angelie: at 21:49:31 I'll take note of this.

Daniel: at 21:49:32 And of course now Ryse: Saving Private Marius.

Daniel: at 21:49:44 If this is fixed, I will stay a member.

Angelie: at 21:50:03 I assume you're a very good member!

Angelie: at 21:50:11 Very good player!

Daniel: at 21:50:20 I do not want to cancel and enjoy gaming but I want the system to work is all. Angelie: at 21:50:37 Don't worry, rest assured, Daniel. This will get fixed the soonest time possible. Angelie: at 21:51:07 I totally understand, Daniel and
I personally don't want you to quit as a member of Xbox Family!

Daniel: at 21:51:14 On the early achievements I have been waiting nearly a week so I am losing hope. Daniel: at 21:51:20 Well, thank you.

Angelie: at 21:51:37 You're most welcome,

Daniel. Angelie: at 21:52:15 I understand that this is an inconvenience. My brother plays the Xbox one too and he's not getting the achievements himself. Don't worry. Once the fix is ready, the update will run through all the progress data of your account
and will activate all the achievement due for your account right away. But we will ask for your patience about this for now. All we can assure you is that this will be fixed.

Daniel: at 21:52:33 Is there a timetable on this?

Daniel: at 21:53:05 Right now all I have been told is just to wait and that is not really that satisfactory of an answer.

Angelie: at 21:53:47 Our System Engineers and IT guys are currently working hand in hand to fix this, Daniel so it won't take that long, I'm sure.

Daniel: at 21:54:00 A week? A month? Any hint of how long?

Angelie: at 21:54:32 It won't take a week, Daniel. I can assure you that.

Angelie: at 21:55:13 Please check your phone from time to time, Daniel.

Angelie: at 21:55:35 Would there be anything else I can assist you with aside from this, Daniel? Daniel: at 21:56:04 No this is the only problem I am having right now.

Angelie: at 21:56:29 Alright. Thank you again, Daniel.

Angelie: at 21:56:30 If that was everything, I'd like to thank you again for contacting Xbox Chat Support. info: at 21:56:33 Chat session has been ended by the agent.

system: at 21:57:20 Chat already ended

system: at 21:59:27 Chat already ended

Jon81D · Aug 7, 2014

I don't really think that you can consider McQueens solution a solution, it is a workaround at best, I would consider the question to be answered when there is an update from Microsoft that tells us when the achievements we have already earned will be scanned
in rather than a convoluted method to re-earn them.

Mak Me A Samich · Aug 7, 2014

Ultimately, I think we just need to make our voices heard with our wallets. Yes, achievements are a minor thing, but they are a feature that is promised. I know that people can be banned from XBL for cheating the achievement system but now MS acts like
they don't really matter? Which is it? More to the point, why support a platform that just does not care about the customer? I still remember the DRM fiasco of a couple of years ago with the XB1. I am really tired of supporting this company and this platform
when it just doesn't work.

Has anyone from MS actually said that the August update will fix this or is this just users crossing their fingers and hoping that MS actually has their "top-notch"engineers working around the clock on this? I think we are all being fed a bunch of bull.
Apparently, we are all being promised by the support rep that they "will personally follow up on our individual case." It's BULL! MS is saying anything to shut us up for the moment in the belief that we like sheep will just forget and go out and buy more
games for their garbage console and then buy the next broken heap that they develop.

If game sales and reserved games were to drop like a stone in the ocean over the next few weeks and months before the holiday season, maybe then the lost profit margins would make them realize that people don't want to be lied to and shooed away like pests
when we have valid issues with their product that we PAID for! Just my thought.

McQueen101 · Aug 7, 2014

Respawn, Creators of Titanfall, have actually tweeted that there will be a fix soon.

Medisto · Aug 7, 2014

@McQueen101, your workaround seems sound, I'm just curious if it could work for online-only games like Titanfall? I'm not a tech guy, but I would assume that all Titanfall savegames are stored on EA servers, and not locally on the console or on the Cloud?
I'm not about to test it though, since I'm one requirement from Gen 9. It would just be too much progress lost.

Respawn's tweet is interesting, but so was Eric Neustadter's a week ago

Medisto · Aug 7, 2014

Ahh, just saw your reply to someone asking the same question in another broken achievement thread. So we're assuming a no-go for online-only games.

McQueen101 · Aug 7, 2014

Yea assume a NO for games like Titanfall.

Leewalla · Aug 7, 2014

yo so i was playing titanfall and my achievements are randomly popping for plants vz zombies.

DO NOT DO THE DELETE SAVED GAMES METHOD! The achievements are slowly popping, it happened to a friend of mine an hour ago.

McQueen101 · Aug 7, 2014

Yup can confirm that there is FINALLY an xbox live fix for this issue.

RuloBanderAs · Aug 7, 2014

Me too, the achievements stucked at 100% pop up randomly

Twigleaf · Oct 31, 2018

Not sure if everyone is fixed. That said.... Whatever FIX, they done Thursday, made a LOT of people happy. My activity feed was overflowing with people getting achievements all of a sudden. Old achievements.... one friend told me that one had been stuck
since March. So, they finally took all the board posts and telephone calls from customers serious. It really shouldn't be so hard to escalate a well known problem to the development team.

It was starting to get ridiculous with all the jerry-rig procedures that was popping up. Fix your Nat, fix your Mac address ( why? its unique ), memory cache, delete profile, etc. Those procedures could do more hard than good.

The down to Earth, Simple fact, is that they finally realized a large amount of complaints amassing, that it was broken. Someone prioritized and put a fix in with XBOX Live, that forced an achievement verification when people connected. Simple as that. Maybe
the developers finally started to do their job, or Microsoft hired someone who could fix it. For weeks, they had been passing the buck, or saying it was all fixed.

Thanks to the couple of official support reps here on the forums for actually caring and finally pushing this as a problem to the Live Team. Its just a lowly achievement bug, however, it is one of the defining core characteristics of what XBOX is.

RuloBanderAs

Me too, the achievements stucked at 100% pop up randomly

Medisto

@McQueen101, your workaround seems sound, I'm just curious if it could work for online-only games like Titanfall? I'm not a tech guy, but I would assume that all Titanfall savegames are stored on EA servers, and not locally on the console or on the Cloud?
I'm not about to test it though, since I'm one requirement from Gen 9. It would just be too much progress lost.

Respawn's tweet is interesting, but so was Eric Neustadter's a week ago

McQueen101

@Rulo Neither of us had a 100% achievement to test it on. Once I know I'll post it or if you try it let us know what you find. But in all honesty this is probably the best bet since the support aren't helping at all. All they can tell you is it's your console,
it's the publisher, or their engineers are working on it.

McQueen101

UPDATE: 1st solution has been confirmed to work twice now. 2nd solution is a no go. I'm assuming it has to do with the cloud syncing nullifying you local save.

McQueen101

Here's a new update/break down so you don't have to read it all if you don't want to.

So Strike Suit Zero has been stuck at 90% for the last week for me and hasn't unlocked despite being beaten multiple times. So after waiting 3 days I figured lets check in with Support here at Xbox. They told me it will be resolved before the 'weekends'
and then went on to tell me that it was resolved now since it wasn't on the status page before telling me that I should get my achievements within 24 hours. Apparently this issue has only been ongoing for a week now and not a month or longer, even though I've
read threads with people from June and before that having issues with the achievements. I myself had an issue with the Day One achievement on day one.

Here's what was said:

Prior to all this I asked what game she had since apparently she wasn't receiving an achievements either but only after telling me it was the publisher I needed to contact and not Xbox Support to which I replied that I already did contact the publisher.

Kate: at 20:19:24

Our engineers keep on updating us with regards to the on going issue right now.

Kate: at 20:19:47

Titanfall, Forza 5 and Halo.

Matthew: at 20:20:10

All on the X1? or the 360?

Kate: at 20:20:38

Due to system maintenance, that is the reason why are still working on this until now.

Kate: at 20:20:42

Xbox One.

Matthew: at 20:21:08

You get the Halo MCC game?

Kate: at 20:22:36

What is that?

Matthew: at 20:22:52

Well what halo game do you have?

Matthew: at 20:23:03

It's the Master Chief Collection

Matthew: at 20:23:08

hence MCC

Kate: at 20:23:45

I have the Halo Spartan Assault. And I have just purchased it few weeks ago. (smile)

Matthew: at 20:23:54

Cool beans.

Kate: at 20:24:02

Thank you!

Kate: at 20:24:13

Maybe one day we can play sometime though.

Matthew: at 20:26:05

So anyways back on topic: You stated earlier in this chat that it may be the publishers servers yet you also just now stated that none of your achievements in your games are unlocking. Are you aware all those games have different publishers? So it can't
possibly be a game server issue. Can anyone tell me what's really going on or am I just gonna be paying for a service to be lied to by the support when it isn't working?

Matthew: at 20:26:51

I know it's not your fault but I'm just tired of the dishonesty

Kate: at 20:29:21

Matthew, you made mentioned that most gamers are experiencing this over a month now. Since they are experiencing this over a month, that probably be a server issue with the game publisher. For Xbox, we have experience this almost a week now. I also have
an unlocking achievements but due to the system maintenance that occurred before this issue happened, our higher engineers are now focused on this issue. They have updated us that this issue will be resolved before the weekends. We will be posting this online
and will give you updates via emails as well.

Kate: at 20:29:50

We will really do apologized for all of this inconvenienced Matthew.

Matthew: at 20:32:03

So why isn't this on the status page (xbox.com.status) is it not that big a deal to you guys? And multiple publishers have all the same issues in a month is obsurd.

Matthew: at 20:32:39

Can you guarantee it will be resolved BEFORE the weekend because last time it was 24 hours which was 3 days ago

Kate: at 20:33:33

Matthew, we are working on this as fast our higher engineers can. This is of course a big deal for us because we know our gamers are affected on this.

Kate: at 20:34:06

We will keep an update an email you with regards to the higher engineers work around on this.

Matthew: at 20:34:49

I don't want an email for you guys. I want to know when this will be fixed.

Kate: at 20:35:26

As far the update from our higher engineers Matthew, this will be fixed before the weekends.

Kate: at 20:35:41

We wanted to set your expectations properly on this Matthew.

Matthew: at 20:35:50

And I want compensation for the way Xbox Support is handling this issue as well as the lies.

Kate: at 20:35:59

And I know this has been taking so much of your time and hassle on your end.

Matthew: at 20:41:10

Well?

Matthew: at 20:41:44

I think a week for a week sounds reasonable

Kate: at 20:42:45

Matthew, we are actually not telling lies Matthew. Our higher engineers are providing us the updates on this. And as I have checked, the service alert now is gone and that means this issue has been resolved.

Matthew: at 20:43:54

You haven't had that service alert up for a week now. It's been down since last week.

Kate: at 20:44:33

Also, under the Terms of Use, you did agree that once there is an outage or service alerts when it comes to disruption, compensation is not applicable.

Matthew: at 20:45:25

Hahha you're going to use that? Wow \

Kate: at 20:45:24

We actually have the service alert on our website since last week Matthew. Our higher specialist were able to send us the screenshot of the service alert on our website almost everyday.

Matthew: at 20:46:10

So you're telling me if i log on my xbox one right now i can get the achievement/s that i havent been able to get for the last week?

Kate: at 20:46:14

Matthew, I understand that you were affected by this.

Kate: at 20:46:28

Please check on the link below for some information:

Kate: at 20:46:35

support.xbox.com/.../troubleshoot-achievements-challenges

Matthew: at 20:47:43

Can you tell me what section and subsection states once there is an outage or service alerts when it comes to disruption, compensation is not applicable.

Matthew: at 20:48:12

And that link doesn't help, I've already tried it.

Kate: at 20:48:35

Check this:

Kate: at 20:48:39

www.xbox.com/.../LiveTOU

Matthew: at 20:49:39

Yea but under what section does it state what you told me?

Kate: at 20:49:37

Also, please make sure that you have seen 100% completed on the achievements so that it will unlock completed then.

Matthew: at 20:50:28

It has 100%. Im on it right now with no achievements popping. So your service engineers didn't fix it

Kate: at 20:50:31

Check section 5.

Kate: at 20:51:04

They have Matthew. We just need to do some troubleshooting steps on this.

Kate: at 20:51:52

Please let me know once you are ready so that we can proceed with the troubleshooting steps.

Matthew: at 20:51:55

5. Services disruptions and backup We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly
backup the content that you store on the Services. Having a regular backup plan and following it can help you prevent loss of your content.

Matthew: at 20:52:28

It states in there , and I'm gonna quote it, 'We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result.'

Matthew: at 20:52:41

having an issue for over a month is not occasional

Matthew: at 20:52:55

you had an issue earlier today with iheartradio

Matthew: at 20:53:03

you have an ongoing issue with PBS

Kate: at 20:53:05

Matthew, this issue on our end is only a week not a month.

Matthew: at 20:53:18

you had multiple issue through the month with xbox live core services

Kate: at 20:53:16

Yes and that is only for today.

Kate: at 20:53:31

We have that issue popped up just today.

Matthew: at 20:53:55

Which issue?

Kate: at 20:54:16

The iheartradio and PBS.

Matthew: at 20:54:20

Check this out since you're saying only a week

Matthew: at 20:54:21

forums.xbox.com/.../1769606.aspx

Matthew: at 20:54:30

and PBS has been over a week

Kate: at 20:54:47

Matthew, there is no such thing as perfect consoles nor perfect servers here. In today's technology, update is a must. And we highly appreciate your patience on this Matt.

Kate: at 20:55:06

We do have certain Engineers that are doing their very best in keeping everything up and running here.

Matthew: at 20:55:41

And here's where you lied to me saying PBS was an issue from today

Matthew: at 20:55:43

PBS is currently unavailable. Users may experience difficulties with the following services: PBS 7/15/2014 5:02:10 AM PDT:Can’t find the PBS application, Xbox members? We’re aware of this issue, and we're working alongside our partner to get this resolved
as fast as we can. We appreciate your patience in the meantime, and we’ll update you as soon as we have more information. To learn more, please visit our Service Status page.

Kate: at 20:55:40

5 Million Xbox Live Users is aint easy to handle, so we are doing every step of the way as we get everything fixed here.

Kate: at 20:56:27

An acheivement will surely unlock if you have completed the requirements for it. Chance is it will take 24 hours before it will show in your gamescore.

Matthew: at 20:56:42

World of Warcraft has over 5 million and doesn't treat their gamers like this. Explain that

Matthew: at 20:58:18

Here's the link to that PBS by the way
support.xbox.com/.../pbs-info

Kate: at 20:58:47

I understand, that's why we are here to help you. And we have set your expectations properly for this Matthew. And we have suggested all the possible steps for this concern. We have our Xbox Live Enforcement Team who will monitor your account here, even
your online activity has been monitored by the system.

Matthew: at 20:59:23

So is there anyone on Xbox Support who actually knows what they're talking about? Or am I stuck with a $500 dollar paper weight?

Kate: at 21:05:46

We have set your expectations properly on this Matthew. And we are aware of this as well. I have note your concern here, and I will be providing a reference number for this.

Kate: at 21:06:03

Reference number: 1257515571

Matthew: at 21:06:18

It took you over 5 minutes to copy and paste that

Kate: at 21:06:34

For the PBS issue, that is not a constant issue as well. Last week PBS is not on the service alert page. And what you see in there 7/15, that is the start date as to when the issue started but is it not constant. All of us here knows what we are talking
about Matthew. We have trained very well and we have also been aware of all the service alerts and emerging issues happening on our end. We also have here the steps on how to resolve this as per engineers suggestions as well. It will be on your discretion
if you will follow the steps or not.

Matthew: at 21:07:19

Well this has been very informative. I'm sure the guys on the forums will love to hear how you guys are 'working' on this issue. Have a good night.

Kate: at 21:07:42

I am not copying and pasting that Matthew. I am making sure I was able to provide you all information needed on this.

Kate: at 21:08:22

We love to receive comments and suggestions Matthew as we know this will be for the betterment of our company.

Kate: at 21:08:36

You can go to xbox.uservoice.com.

Matthew: at 21:08:59

Can you report Chat support people anywhere?

Kate: at 21:08:57

Thank you in advance for the comments and suggestions Matthew.

Kate: at 21:09:49

Yes you can Matthew. Go to the link I have provided you earlier.

Kate: at 21:09:52

One more thing.

Kate: at 21:11:04

I know this has been taking so much of you time and hassle as well. What I can offer you is a 1 month Gold Membership for the inconvenience on this. I was able to get an approval from my higher superior then.

Kate: at 21:11:10

Would that be okay with you?

Matthew: at 21:11:17

Sure.

Kate: at 21:12:41

Matthew, this will be a one time courtesy and we will also monitor your account on this as well.

Kate: at 21:13:02

I was able to send the code on your email

Kate: at 21:13:02

Kate: at 21:13:44

You can redeem the code anytime. Here is the code:

Kate: at 21:14:39

Matthew, we appreciate your patience and time in understanding all of this.

Kate: at 21:14:57

We also appreciate any comments and suggestion on this as well.

Kate: at 21:15:21

You can post your comment on xbox.uservoice.com.

Kate: at 21:15:22

Is there anything else I can help you with?

Matthew: at 21:15:32

Nope

Kate: at 21:15:42

If that was everything then I would like to thank you for your time and patience in dealing with this issue.

Kate: at 21:15:42

Keep safe for me then.

Kate: at 21:15:42

Thank you for contacting Xbox Customer Support! Once again this is Kate. Enjoy the rest of your evening!

info: at 21:15:44

Chat session has been ended by the agent

Achievement/Xbox update please