Achievement/Xbox update please

This happened to me as well Saturday while playing Titanfall's new DLC. Achievement requirements met but nothing. Progress stats show 100%. I agree that this is part of gaming on the Xbox and I am disappointed that this is happening. Any feedback on
this issue and its resolution would be appreciated.

 

I have a couple of Titanfall achievements that state they are 100% but won't unlock. It has been this way since July 31st.

 

Kazz , it is possible the message is due to a certain dashboard you may or may have missed. If you do not have preview dashboard, then it has a new feature to send messages with activity videos in them. They will not appear in the messages unless you have
the dashboard that uses them, but it will show you have a message waiting. You are correct.

The achievement problems are making me cancel purchases on games. Rather, the competition is getting my purchases, as its obvious support keep telling us its fixed, but they know its not, so they are stringing us along.

 

I have been getting told by xbox support that my achievements will pop in 24 hours for four days now. Clearly it is a problem on their side but they are just passing the buck with me and with no definitive sort date. I'm annoyed because the achievements
are the completion ones on black flag for me. How long til it's sorted?. An answer would be nice

 

Am i also having the same problem. Since yesterday the achievements I have not completed are unlocking immediately (Crimson Dragon) for example. But there is a whole slew of achievements in multiple games that I unlocked during the 'outage' or weeks before.
Ranging from Titanfall to PvZ to Trials fusion. They are all sitting at 100% completion in the achievements but none are unlocking and it is getting infuriating. One of the main reasons I play the xbox is to get achievements, keeps me busy.

If this is all for the upcoming update so be it but I do expect to be reimbursed with 400+ G im being chinsed on.

On a side note, all of these service alerts everyday is really getting annoying. Xbox needs to pick up their slack. The 360 rarely had these issues and I feel like every time I sign on there is a new problem on the XBOX ONE.

 

So I just realized that if I go to 'My Profile" on the Xbox One it shows me at 100% complete for Strike Suit Zero but if I go to Achievements I'm at 90% BOTH however only show 900/1000...

How long does it take to investigate an issue which has been going on for months? Where the official answer? Not Mister Quimby's answer either which isn't an answer at all. I'm getting tired of the hoops I need to jump through because Xbox can't hire anyone
competent enough to fix anything. Like my Day One achievement which wouldn't pop. I had to wait for 2 weeks after I received my X1 to get another code for it. Seriously how hard is it to actually give a guy a code even after I sent in pictures of the slip
with the code and the receipt. I even had the X1 dashboard on me in the middle of games like Dead Rising 3, Forza 5, COD: Ghosts, Killer Instinct, and Murdered: Soul Suspect (which I just played yesterday).

Where's my compensation for all this hassle? I never signed up for the post release Xbox One Beta and not getting what I paid for is misleading and I believe fraudulent.

 

Here's a new update/break down so you don't have to read it all if you don't want to.

So Strike Suit Zero has been stuck at 90% for the last week for me and hasn't unlocked despite being beaten multiple times. So after waiting 3 days I figured lets check in with Support here at Xbox. They told me it will be resolved before the 'weekends'
and then went on to tell me that it was resolved now since it wasn't on the status page before telling me that I should get my achievements within 24 hours. Apparently this issue has only been ongoing for a week now and not a month or longer, even though I've
read threads with people from June and before that having issues with the achievements. I myself had an issue with the Day One achievement on day one.

Here's what was said:

Prior to all this I asked what game she had since apparently she wasn't receiving an achievements either but only after telling me it was the publisher I needed to contact and not Xbox Support to which I replied that I already did contact the publisher.

Kate: at 20:19:24

Our engineers keep on updating us with regards to the on going issue right now.

Kate: at 20:19:47

Titanfall, Forza 5 and Halo.

Matthew: at 20:20:10

All on the X1? or the 360?

Kate: at 20:20:38

Due to system maintenance, that is the reason why are still working on this until now.

Kate: at 20:20:42

Xbox One.

Matthew: at 20:21:08

You get the Halo MCC game?

Kate: at 20:22:36

What is that?

Matthew: at 20:22:52

Well what halo game do you have?

Matthew: at 20:23:03

It's the Master Chief Collection

Matthew: at 20:23:08

hence MCC

Kate: at 20:23:45

I have the Halo Spartan Assault. And I have just purchased it few weeks ago. (smile)

Matthew: at 20:23:54

Cool beans.

Kate: at 20:24:02

Thank you!

Kate: at 20:24:13

Maybe one day we can play sometime though.

Matthew: at 20:26:05

So anyways back on topic: You stated earlier in this chat that it may be the publishers servers yet you also just now stated that none of your achievements in your games are unlocking. Are you aware all those games have different publishers? So it can't
possibly be a game server issue. Can anyone tell me what's really going on or am I just gonna be paying for a service to be lied to by the support when it isn't working?

Matthew: at 20:26:51

I know it's not your fault but I'm just tired of the dishonesty

Kate: at 20:29:21

Matthew, you made mentioned that most gamers are experiencing this over a month now. Since they are experiencing this over a month, that probably be a server issue with the game publisher. For Xbox, we have experience this almost a week now. I also have
an unlocking achievements but due to the system maintenance that occurred before this issue happened, our higher engineers are now focused on this issue. They have updated us that this issue will be resolved before the weekends. We will be posting this online
and will give you updates via emails as well.

Kate: at 20:29:50

We will really do apologized for all of this inconvenienced Matthew.

Matthew: at 20:32:03

So why isn't this on the status page (xbox.com.status) is it not that big a deal to you guys? And multiple publishers have all the same issues in a month is obsurd.

Matthew: at 20:32:39

Can you guarantee it will be resolved BEFORE the weekend because last time it was 24 hours which was 3 days ago

Kate: at 20:33:33

Matthew, we are working on this as fast our higher engineers can. This is of course a big deal for us because we know our gamers are affected on this.

Kate: at 20:34:06

We will keep an update an email you with regards to the higher engineers work around on this.

Matthew: at 20:34:49

I don't want an email for you guys. I want to know when this will be fixed.

Kate: at 20:35:26

As far the update from our higher engineers Matthew, this will be fixed before the weekends.

Kate: at 20:35:41

We wanted to set your expectations properly on this Matthew.

Matthew: at 20:35:50

And I want compensation for the way Xbox Support is handling this issue as well as the lies.

Kate: at 20:35:59

And I know this has been taking so much of your time and hassle on your end.

Matthew: at 20:41:10

Well?

Matthew: at 20:41:44

I think a week for a week sounds reasonable

Kate: at 20:42:45

Matthew, we are actually not telling lies Matthew. Our higher engineers are providing us the updates on this. And as I have checked, the service alert now is gone and that means this issue has been resolved.

Matthew: at 20:43:54

You haven't had that service alert up for a week now. It's been down since last week.

Kate: at 20:44:33

Also, under the Terms of Use, you did agree that once there is an outage or service alerts when it comes to disruption, compensation is not applicable.

Matthew: at 20:45:25

Hahha you're going to use that? Wow \

Kate: at 20:45:24

We actually have the service alert on our website since last week Matthew. Our higher specialist were able to send us the screenshot of the service alert on our website almost everyday.

Matthew: at 20:46:10

So you're telling me if i log on my xbox one right now i can get the achievement/s that i havent been able to get for the last week?

Kate: at 20:46:14

Matthew, I understand that you were affected by this.

Kate: at 20:46:28

Please check on the link below for some information:

Kate: at 20:46:35

support.xbox.com/.../troubleshoot-achievements-challenges

Matthew: at 20:47:43

Can you tell me what section and subsection states once there is an outage or service alerts when it comes to disruption, compensation is not applicable.

Matthew: at 20:48:12

And that link doesn't help, I've already tried it.

Kate: at 20:48:35

Check this:

Kate: at 20:48:39

www.xbox.com/.../LiveTOU

Matthew: at 20:49:39

Yea but under what section does it state what you told me?

Kate: at 20:49:37

Also, please make sure that you have seen 100% completed on the achievements so that it will unlock completed then.

Matthew: at 20:50:28

It has 100%. Im on it right now with no achievements popping. So your service engineers didn't fix it

Kate: at 20:50:31

Check section 5.

Kate: at 20:51:04

They have Matthew. We just need to do some troubleshooting steps on this.

Kate: at 20:51:52

Please let me know once you are ready so that we can proceed with the troubleshooting steps.

Matthew: at 20:51:55

5. Services disruptions and backup We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly
backup the content that you store on the Services. Having a regular backup plan and following it can help you prevent loss of your content.

Matthew: at 20:52:28

It states in there , and I'm gonna quote it, 'We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result.'

Matthew: at 20:52:41

having an issue for over a month is not occasional

Matthew: at 20:52:55

you had an issue earlier today with iheartradio

Matthew: at 20:53:03

you have an ongoing issue with PBS

Kate: at 20:53:05

Matthew, this issue on our end is only a week not a month.

Matthew: at 20:53:18

you had multiple issue through the month with xbox live core services

Kate: at 20:53:16

Yes and that is only for today.

Kate: at 20:53:31

We have that issue popped up just today.

Matthew: at 20:53:55

Which issue?

Kate: at 20:54:16

The iheartradio and PBS.

Matthew: at 20:54:20

Check this out since you're saying only a week

Matthew: at 20:54:21

forums.xbox.com/.../1769606.aspx

Matthew: at 20:54:30

and PBS has been over a week

Kate: at 20:54:47

Matthew, there is no such thing as perfect consoles nor perfect servers here. In today's technology, update is a must. And we highly appreciate your patience on this Matt.

Kate: at 20:55:06

We do have certain Engineers that are doing their very best in keeping everything up and running here.

Matthew: at 20:55:41

And here's where you lied to me saying PBS was an issue from today

Matthew: at 20:55:43

PBS is currently unavailable. Users may experience difficulties with the following services: PBS 7/15/2014 5:02:10 AM PDT:Can’t find the PBS application, Xbox members? We’re aware of this issue, and we're working alongside our partner to get this resolved
as fast as we can. We appreciate your patience in the meantime, and we’ll update you as soon as we have more information. To learn more, please visit our Service Status page.

Kate: at 20:55:40

5 Million Xbox Live Users is aint easy to handle, so we are doing every step of the way as we get everything fixed here.

Kate: at 20:56:27

An acheivement will surely unlock if you have completed the requirements for it. Chance is it will take 24 hours before it will show in your gamescore.

Matthew: at 20:56:42

World of Warcraft has over 5 million and doesn't treat their gamers like this. Explain that

Matthew: at 20:58:18

Here's the link to that PBS by the way
support.xbox.com/.../pbs-info

Kate: at 20:58:47

I understand, that's why we are here to help you. And we have set your expectations properly for this Matthew. And we have suggested all the possible steps for this concern. We have our Xbox Live Enforcement Team who will monitor your account here, even
your online activity has been monitored by the system.

Matthew: at 20:59:23

So is there anyone on Xbox Support who actually knows what they're talking about? Or am I stuck with a $500 dollar paper weight?

Kate: at 21:05:46

We have set your expectations properly on this Matthew. And we are aware of this as well. I have note your concern here, and I will be providing a reference number for this.

Kate: at 21:06:03

Reference number: 1257515571

Matthew: at 21:06:18

It took you over 5 minutes to copy and paste that

Kate: at 21:06:34

For the PBS issue, that is not a constant issue as well. Last week PBS is not on the service alert page. And what you see in there 7/15, that is the start date as to when the issue started but is it not constant. All of us here knows what we are talking
about Matthew. We have trained very well and we have also been aware of all the service alerts and emerging issues happening on our end. We also have here the steps on how to resolve this as per engineers suggestions as well. It will be on your discretion
if you will follow the steps or not.

Matthew: at 21:07:19

Well this has been very informative. I'm sure the guys on the forums will love to hear how you guys are 'working' on this issue. Have a good night.

Kate: at 21:07:42

I am not copying and pasting that Matthew. I am making sure I was able to provide you all information needed on this.

Kate: at 21:08:22

We love to receive comments and suggestions Matthew as we know this will be for the betterment of our company.

Kate: at 21:08:36

You can go to xbox.uservoice.com.

Matthew: at 21:08:59

Can you report Chat support people anywhere?

Kate: at 21:08:57

Thank you in advance for the comments and suggestions Matthew.

Kate: at 21:09:49

Yes you can Matthew. Go to the link I have provided you earlier.

Kate: at 21:09:52

One more thing.

Kate: at 21:11:04

I know this has been taking so much of you time and hassle as well. What I can offer you is a 1 month Gold Membership for the inconvenience on this. I was able to get an approval from my higher superior then.

Kate: at 21:11:10

Would that be okay with you?

Matthew: at 21:11:17

Sure.

Kate: at 21:12:41

Matthew, this will be a one time courtesy and we will also monitor your account on this as well.

Kate: at 21:13:02

I was able to send the code on your email

Kate: at 21:13:02

Kate: at 21:13:44

You can redeem the code anytime. Here is the code:

Kate: at 21:14:39

Matthew, we appreciate your patience and time in understanding all of this.

Kate: at 21:14:57

We also appreciate any comments and suggestion on this as well.

Kate: at 21:15:21

You can post your comment on xbox.uservoice.com.

Kate: at 21:15:22

Is there anything else I can help you with?

Matthew: at 21:15:32

Nope

Kate: at 21:15:42

If that was everything then I would like to thank you for your time and patience in dealing with this issue.

Kate: at 21:15:42

Keep safe for me then.

Kate: at 21:15:42

Thank you for contacting Xbox Customer Support! Once again this is Kate. Enjoy the rest of your evening!

info: at 21:15:44

Chat session has been ended by the agent

 

So here's something I just tried, no thanks to support since it was all worthless information from them. I've been missing the achievement EXIT SIMULATION - beat the heroes of the fleet campaign in Strike Suit Zero for a week now. After online chats with
support and them just telling me what I want to hear, lying to me, and making me 'troubleshoot' I decided to try something on my own. Hopefully this will work for you but you may be disappointed with the approach I took to do it.

So first of all I have beat that damn game over 10 times to no avail and had been thinking about doing this since yesterday but didn't want to until I had enough time to finish it.

BEFORE WE BEGIN, LET ME START WITH I'M NOT RESPONSIBLE FOR ANY BROKEN CONTROLLERS, THROWN CONSOLES, OR ANYTHING ELSE RELATED TO YOU USING THIS SOLUTION AND GETTING MAD OVER. IT WORK FOR ME SO I'M JUST SHARING
AND HOPING IT HELPS YOU

1. Sign in to your profile on the Xbox One.

2. Go to My Games & Apps.

3. Press the 'Start' button on the game giving you trouble.

4. Go to manage game.

5. Move to the right and select your saved data.

6. (This is where it'll make you cry depending on the game you were playing) Delete everywhere. This deletes it from your console as well as the cloud.

7. Start all over.

Another possible solution that I have not tried that may work and may even be a better solution depending on if your game gets saved to the cloud or not:

1. Sign in to your profile on the Xbox One.

2. Go to settings

3. Network

4. Select Go Offline. This will disconnect your connection to the internet obviously.

2. Go to My Games & Apps.

3. Press the 'Start' button on the game giving you trouble.

4. Go to manage game.

5. Move to the right and select your saved data.

6. Delete From Console.

7. Start all over and then reconnect to the internet.

(Again I'm not sure how this would work but your more then welcome to give this ago.)

Hope it helps. If you played a long gruesome game and got a retardly hard achievement I would suggest waiting to see if other people who may be more determined or have easier achievements comment/like/verify if this works for them. Obviously if your game
started to give you achievements again and you missed something like 'Complete Chapter 3' or something simple just finish the game first and then at the end go back and get it so your not entirely wasting your time.

 

The first solution also worked for my friend, Concludedfever9 who was missing Fairily Complete - Completed all Hallelujah Hollow levels. This unlocked after he completed mission 4. He had been stuck at 90% even after clearing all missions multiple times.

Second solution is still unconfirmed.

 

UPDATE: 1st solution has been confirmed to work twice now. 2nd solution is a no go. I'm assuming it has to do with the cloud syncing nullifying you local save.

 

UPDATE: 1st solution has been confirmed to work twice now. 2nd solution is a no go. I'm assuming it has to do with the cloud syncing nullifying you local save.

 

@MCQueen101 Hi, thanks for the solution, I want to try it but I have a doubt, when you clear the saved data and erase from the console and the cloud, all other achievements erase? (including tha game score) or just erase the game things? I have achievements
in the limbo at 100%, for example one in watch dogs, If I erase the data, can I hunt only this achievement to get it and the game score?, or I have to do all other achievements again? I hope you can help me before I try to do the solution, thanks in advance.

 

UPDATE: 1st solution has been confirmed to work twice now. 2nd solution is a no go. I'm assuming it has to do with the cloud syncing nullifying you local save.

 

UPDATE: 1st solution has been confirmed to work twice now. 2nd solution is a no go. I'm assuming it has to do with the cloud syncing nullifying you local save.



@Rulo ALL achievements AND progress towards will STAY with your gamer profile. The only thing that is deleted is the saves of that game from BOTH the cloud and the xbox. Like I posted above my friend unlocked his achievement after completing level
4 which he didn't get credit for prior to deleting his save even though he completed it more then once. I on the other just had to beat the 2nd campaign in Strike Suit Zero, which I had beat to many times to count.

 

@Rulo Neither of us had a 100% achievement to test it on. Once I know I'll post it or if you try it let us know what you find. But in all honesty this is probably the best bet since the support aren't helping at all. All they can tell you is it's your console,
it's the publisher, or their engineers are working on it.