Achats d’un abonnement [Translation - Buying a subscription]

Hi Dorian,

Thanks for reaching out to us in forums for this issue. Based on what you're stating, it sounds as if the price plus any applicable taxes exceeds your amount of Microsoft account credit, so it means that you'll either need to add to the amount of account
credit or pay the remainder of the cost using a credit or debit card.

Manage your payment options online

I hope that this helps out.

Here's the message i'm getting it's in french so I translate it:

Votre abonnement est suspendu en raison d’un problème lié votre moyen de paiement. Pour continuer votre abonnement, modifiez le moyen de paiement ou utilisez-en un nouveau./ Your account as been suspended due to problem with your payment option. To continue
your membership modify your payment option or use a new one.

I WISH I COULD CHANGE IT BUT THE SERVICE IS NOT WORKING!!

Hello Esteban,

Thanks for reaching out to the forums. We understand you have a question with charges. This all depends on what type of lock. If you been temporary locked due to trying to sign in or other things like this than yes.

I recommend to try the following troubleshooting article:
Recover and reset your lost Microsoft account
password.

I suggest when you get to the portion "Where should we send the code." Click on I don't have access to any of these, and proceed with the
Account Recovery Form.

Try this out and let us know the results.

Brad

Hi laurencedassié,

Thanks for reaching out to us in the forums with this question. As our Ambassador has stated, it would be a good idea to
contact Xbox Support directly either by requesting a call back or chat to see what the issue may be with the subscription. Sadly, we here on the forums lack the necessary tools
to more directly assist in subscription issues.

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• Step 2 : Select a Category, then See other options
  
• Step 3 : Select your Issue/Topic
  
  • Select - Show contact options
    
  • Select – Call me back or chat with Xbox Support
    

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.



Hope this helps out!

If you Take by MS Web Site, then the service can be add automatic, try see in My MS Account in Subscription Session, now if you buyed in Third stores, you need ask for the store