achat [Mod Translation-purchase]

cathy deret · Dec 13, 2019

je ne reconnais pas l'achat prélevé sur mon compte bancaire,ce 9/12/2019;il n'apparaît d'ailleurs pas sur mon compte Microsoft,24.99 euros.veuillez régulariser cet incident et veiller ce que ça ne se reproduise pas.cordialement,merci.

[Mod Translation-I do not recognize the purchase taken from my bank account on 9/12/2019, it does not appear on my Microsoft account, 24.99 euros.please regularize this incident and ensure that it does not happen again .cordially thank you.]

:)

XBF Diego M

Hi cathy deret,

If the charge is Xbox related, then I would recommend contacting Xbox Customer Support. Here is the best way to speak with a live agent:

https://beta.support.xbox.com/contact-us.
Select Contact Us.
Select the category and issue that you are experiencing.
If you are not logged in, you will be prompted to log in to your Microsoft Account at this point.
Once logged in, scroll down in the window to Other options and select Request a Call.
You can add additional information at this point if you'd like and then select Request call
A new window will open for you to enter your Country/region and your best contact number, then select Confirm and you'll be placed in a queue to receive a call back from Customer Support

I hope this helps!

Kev7420

I highly suggest you contact https://support.microsoft.com/en-us/contactus/

fabienbouche

je ne sais pas pourquoi il a fait un achat avec les serveur canadien car je vie en France et je n'ai pas de VPN est-ce qu'il est possible de changer le lieu d'achat pour pouvoir régler le paiement en euro ?

[Mod Translation-I do not know why he made a purchase with the Canadian server because I live in France and I do not have a VPN is it possible to change the place of purchase to be able to pay the payment in euros?]

XBF Brad A

Hi Roy,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

Wishcatcher

Bonjour,

Pour obtenir celeste gratuitement il faut être gold member du Xbox live au moment de votre achat.

Si c'était bien le cas , veuillez contacter le support pour un remboursement https://support.xbox.com/contact-us

b v

---------

[Mod Translation - Hello

To get Celeste for free you have to be a gold member of Xbox Live at the time of your purchase.

If this is the case, please contact the support for a refund https://support.xbox.com/contact-us

B v]

achat [Mod Translation-purchase]