achat gold et resois standar!!

Bonjour a tous,

Je pense que beaucoup se posent des questions mais bon je suis comme vous : sur mon compte fidélité il y a les points enquete qui s'affiche mais pas les achats et renouvellement (environ 1500 points d'achat et 3 mois renouvellement gold)

Malgré tout je suis actuellement a 100 points en attente grace aux enquetes donc j'attend pour voir si il me crédite au moins 100 point le 15 du mois ca sera mieux que rien.

il reste la question des points pour achats et renouvellement affaire a suivre.....

Je repasserais donner des news a plu

Bon jeux a tous

Hiya, Comte!

Paul from Xbox Forums Team here to assist with the situation, It sounds like you bought the game Deus Ex: Mankind Digital Deluxe Edition but currently unable to play the game or install it. The best possible solution to get this issue resolved is to contact

Microsoft Support and have them assist you with this issue.

Happy Gaming!

Paul Xbox Forums!

Merci, je ne pensait pas qu'il y avait des tax concernant les achat xbox live. Mais 0,40 € sa fait beaucoup pour une tax je trouve. Et bien merci a vous

Hi Roy,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hello Trafalgar68,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items.
However, the purchase or redemption of pre-order games, in-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, do not qualify.

We have reviewed your purchases, and can confirm your eligible purchases match your progress.

Bonjour Trafalgar68,

De notre FAQ:

Quel contenu de la Xbox Store est éligible pour MyVIP?

La plupart des achats pour Xbox 360 et Xbox One de la Xbox Store sont admissibles, y compris les jeux complets la demande ( l'exclusion des précommandes de jeu), les jeux d'arcade, les jeux indie, les add-ons de jeu, les passions de saison de jeu, les films,
, Des thèmes et des objets d'avatar. Toutefois, l'achat ou le rachat de jeux précommandés, de consommables en jeu, d'adhésions Xbox Live Gold, de Groove Music Passes, de Microsoft Movies & TV Season Passes et d'achat ou de rachat de Microsoft Points ou de
Xbox Gift Cards ne sont pas admissibles.

Contém uma

Nous avons examiné vos achats et pouvons confirmer que vos achats admissibles correspondent vos progrès.