achat et remboursement[Translation-purchase and refund]

Hi Roy,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Et si par exemple je rembourse mon jeu est ce que la version CD ne marcherai pas mieux ?

[Translation-And if for example I refund my game is that the CD version will not work better?]

merci j'ai changé les codes et fait la demande de remboursement

bien a vous

fabrice garnier

[Translation-thank you I changed the codes and made the refund request

good to you

fabrice garnier]

You may request a refund at
this website.

Translating to French using bing.com/translate:

Vous pouvez demander un remboursement sur
ce site.

Bonjour, veuillez d'abord vous connecter
account.microsoft.com et rechercher dans votre historique de facturation l'élément que vous souhaitez rembourser. Notez la date et le numéro de commande.

Ensuite, rendez-vous sur
xbox.com/refund et remplissez le formulaire de demande, y compris la date et le numéro de commande. Si la page ne se charge pas, assurez-vous d'être connecté
xbox.com, puis réessayez la page de remboursement.

Translation:

Hello, please first log in to
account.microsoft.com and search your billing history for the item you want to refund. Record the date and order number.

Then please go to
xbox.com/refund and fill out the request form including the date and order number. If the page does not load then make sure you're logged in at
xbox.com and then try the refund page again.