Acesso a conta xbox one (Access to Xbox One account)

Olá estou com um problema no xbox one, cada vez que vou entrar na minha conta aparece o seguinte erro 0x801901f4 e não consigo logar, ja testei a rede e ja até removi a conta e nada adiantou, tento adicionar outra conta e so fica carregando, aalguém consegue
me ajudar ?

Translate-Hello i have a problem on Xbox one, every time I go into my account pops up the following error 0x801901f4 and I can not log in, ja tested the network and already removed the account and nothing helped, I try to add another
account and so it keeps loading , Tosomeone can you help me?

:)

 

Código do jogo Fortnite -[Translation - Fortnite Game Code]

Bom dia,

comprei o pacote de fundador padrão no site da microsoft do jogo fortnite para o meu filho, mas não estou conseguindo acesso ao código para ele instalar no xbox one, a conta do xbox one é diferente da conta que eu comprei o jogo, alguém sabe como devo proceder.

-[Translation - Good morning,

I bought the default founder package on the Microsoft Fortnite game site for my child, but I am not getting access to the code for it to install on Xbox One, the Xbox One account is different from the account I bought the game, someone knows how
to proceed.]

 

Brasil-São Paulo

Bahia - Brasil

Mesma situação aqui, desde o começo da manha continuo sem ter acesso a conta no Xbox One S, a manha manha esta acabando e ainda não resolveram o problema!

______________________________________

[Translation -

Bahia-Brazil

Same situation here, from the beginning of the morning still without having access to the account on Xbox One S, the morning is ending and still have not solved the problem!]

 

Segure o botão desliga até que seu xbox desligue totalmente, tire da tomada por 2 ou 5 minutos e entao ligue-o novamente, isso pode resolver. Caso não resolva, o único jeito vai ser esperar um tempo até normalizar.

Translate-Hold the switch off until your Xbox turns off completely, take it out of the socket for 2 or 5 minutes and then turn it on again, it can Solve. In case you don't solve it, the only way you're going to be waiting for a while
is to Normalize.

 

Please write only in English for the best help. If you do not know English, use Google Translator.

 

Hello, I have a problem with xbox one, every time I log into my account the following error appears 0x801901f4 and I can not log in, I already tested the network and I even removed the account and it
did not work, I try to add another account, Can someone help me?

 

Hey Santos! Thanks for bringing this issue to us! We suggest to try and sign into our
website to see if the account details are correct (email and password) Give it a shot and let us know how it goes!!