Acct download

Yes but i don't have the cloud at all tho

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Data is not lost. It can't be. All you have is attached to your account, not to the console. All Games, apps, Movies and subscriptions. Download games and saves are safely preserved in the cloud. After installing sync your game with a cloud (it happens automatically)
and you will be good. Have you checked ready to install? Also try this:

Try Settings. Select All settings. Select System and then select Storage. Select Clear local Xbox 360 storage. Select Yes and restart the console. (This will not affect your cloud saved games or Xbox One games and profiles.)

And one last question. Are you sure that is a right account?

i just solved this issue. if you get error code 800704dc when trying to download profile, you probably have an xbox live free acct. upgrade your acct to gold from the website, then voila, you will be able to download it.

I understand that is how it is currently setup. What I do not understand is ... My Windows 10 xbox acct IS my xbox 360 acct. If the games are available to redownload on a 360 with signing into my xbox acct and I use the exact same acct to set up my windows
10 xbox app, along with the games being available for both devices ... I should be able to download a compatible version for any device I use my 1 and only acct on, especially since I have already purchased the game title on my xbox acct... How does one do
that??

We also have the frozen city scene, went into high street retailer and they suggested that it may be that the Xbox Live acct is registered to a child's acct and the maker of B4(not Microsoft) has insisted that a child cannot access the game, even if a parent
raises security blocks for that game.

Have also downloaded all updates to the game but still no joy. Now having to download software to speak on line to an ambassador to see if the child acct is the problem.