Account Wrongfully Suspended indefinitely...

Solvint · Aug 22, 2019

Hello my name is Anthony, four years ago today my account was wrongfully suspended for “account theft.” Ive been given false hope at times, disrespectful support agents, and at times nobody that speaks english. Years of attempting to contact support, not
a single soul has said that its possible to speak to an enforcement agent without filing a case. However for years I haven’t been able to file that so called case. So if someone can help me it needs to be enforcement agent, which I cannot contact one……

:)

XBF Brad A

Hi Solvint,

As this question has been answered. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion to talk to fellow gamers.

Thanks,

Brad

MDG o CROWN o

I recommend that you keep trying with technical support since nobody in this forum can help you on your way

Smwutches

Unfortunately it would no longer be possible to contact the enforcement team regarding the ban. They do no investigate any bans that took place over 12 months ago.

Courtney Todd

Because of this forum we are players like you, we do not have access to your account nor can we remove suspensions.

We’re serious about keeping the Xbox network a fun, safe, and enjoyable environment for everyone. This means that sometimes we must step in when we detect severe violations of the Microsoft Services Agreement and Community Standards for Xbox:

https://www.microsoft.com/servicesagreement

https://www.xbox.com/legal/community-standards

Courtney Todd

Hi T L, my name is Courtney and I would be happy to help.

I am sorry that you are going through this, in this case I recommend that you request a case review.

How to submit a case review

Note Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

Depending on the type of enforcement action or suspension you’ve received, your case may qualify for our appeals process.

Note that Xbox device bans aren’t eligible for a case review. For more info about device bans, visit:

https://support.xbox.com/help/family-online-safety/enforcement/xbox-live-device-bans

I hope this information has been useful to you.

Greetings,
Courtney.

Account Wrongfully Suspended indefinitely...