account verification

Ok, awesome, redirecting you then, hope all works out.

Have a great day Jack.

Cheers.

Allebas is on the right track, but the correct page to update your security information for that kind of verification is at

https://account.live.com/Proofs/Manage

Be aware that if you don't have access to your Security Information (i.e. your old phone number or secondary email), it will take 4 weeks for the updated changes to take effect.

This is to prevent hackers that gained access to your account to add their own recovery information, and then hijack your account.

I'd also recommend you enable Two Step Verification on that website, as this will be a more convenient way to prove your account ownership, and makes it basically impossible for hackers to steal your account.

If you do not have access to the security device associated with your account, follow the procedures: https://support.microsoft.com/en-us/help/17875/microsoft-account-recover

i have tried all of the above ,
It still asks me to sign in and i can't because i cannot verify.

Hello,

Because you did not clarify which support contact you interacted with, I will detail how to contact both.

The issue you are having here is considered a Microsoft Account Recovery issue since your Xbox Live is connected to your Microsoft Account. To get in contact with the correct support you can use these resources:

Microsoft Support:

To Call: Contact Microsoft Store Support

Chat: Contact Us - Microsoft Support

If that doesn't work you can try Contact us | Xbox Support

Choose Contact Us

Choose Account & Profile

Choose I forgot my username and email

Choose the line of support that best fits you.

Best Regards,