Account verification form repeatedly unsuccessful, I have the account password and info but...

Hi paula moreira netto asterio,

Have you tried to reset the password?

Do you have two-step verification enabled?

If two-step verification is not enabled and the password reset doesn’t work, the online recovery form is the only way to recover a lost account, this Xbox Article has a section at the bottom that says "Recover your Microsoft account online" and it includes steps on how to complete the recovery form, but also tips on how to handle recovery form questions. The recovery form can be completed every 24 hours if an attempt is unsuccessful. Security is taken very seriously, and that means that a lot of information is required for an account to be recovered. I

Best regards,

XBF Drew

[This text is machine translated and may not be an accurate representation of the original post]

Ok two things first it isnt required that you set password reset options or secret question and secret answer

They do help in reseting passwords

Verification isn't required for prepaid purchases only for validation or changing account info

Noone can use drivers license info as verification except for age

You have to pass verification before you can get any info from an account

If you know the windows live Id you can goto the windowslivehelp.com and contact customer support

Which is the updated form that redshift mentioned

You can fill out the form to reset an windows live Id even with an invalid reset email

And list the extra info but they would need the windows live Id

Get a message from Microsoft to tell me they have found unusual activity on my account. I go to login into my account to fix my information. I login with the correct password. They ask for verification via phone number. The phone number I have on file no longer exist so I use the verification form. Fill out the form and says cannot confirm. Rinse and repeat.

Hey! To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Hi Brysen,

Unfortunately you need to know your account password to sign in. There is no way to sign in without a password. If you have forgotten your password, you can try to reset the password if you can pass account verification. Here is information on how to reset
your password:
https://support.microsoft.com/help/4026971/microsoft-account-how-to-reset-your-password

If you can't pass verification you will need to fill out an account recovery form and attempt to verify your account with this form. Here is the best information for that:

https://support.microsoft.com/help/17875/microsoft-account-recover

I hope this helps.