account update problem

I updated my information but still xbox live rewards tells me there is a problem with my account what can I do?

:)

 

Account update problem

When i connect to XBL it says i need to update my account and then it brings me to account management billing information. I don't know why, my gold should still good until January, and when i try to do anything it gives me error code:80162765. I search
up that code on Xbox.com and nothing shows up.

and in the case that it is my gold that ran out, ive tried using 2 unused xbl codes, one for a 48h and one for a 1month.. both of which did not work. Any suggestions?

thanks

 

Account update problem

Hey there Scream! It sounds to me like you may have a billing issue on your account. Please contact phone support (support.xbox.com/contact-us) and they should be
able to help resolve your issue. Thanks!

 

Hi Darkfull Dante. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently
working on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.