Account unsuspended but still can't access

bloodyeyes123 · Sep 10, 2017

This week I was unsuspended from online and communication. Dispite this I still can't access messaging, looking for group stuff and game & party chat.

:)

Sasuke GMB · Sep 10, 2017

Unsuspended but still can't play online

So today I was supposed to get unbanned on November 20th at 7:17 pm and I tried for 3 hours to play online and talk with friends but it says I'm suspended. This is really annoying. I can join parties but can't talk or play online. Can someone help me. I'm
supposed to be unsuspended but I'm not..

Star X Killer21 · Sep 10, 2017

suspension to account over due date

my xbox live account was to be unsuspended on 10/22/2011 and today is that day but my account is still banned?

Mister Mascot · Sep 11, 2017

Hey there bloodyeyes123,

The Enforcement teams don't use the forums at all and they only communicate through a
Case Review. Some enforcement actions including, but not limited to 24 Hour communications suspensions and Console Suspensions are not reviewable. You can find more information
in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened.

That said, you may have some sort of additional enforcement action on your account. Have you seen any more information in regards to this suspension in your email inbox associated with your Microsoft Account? Please be sure to check
your spam folders as sometimes the communication can be sent there inadvertently. It's possible the suspension on your account is not listed on the enforcement website, but was communicated to you via email instead.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

bloodyeyes123 · Sep 13, 2017

There is no case review option, the case is done the time reached but I still cannot access party & game chat, messaging and looking for group stuff

The only emails in my inbox are promotions and nothing that would be related to this situation.

Mister Mascot · Nov 1, 2018

There is no case review option, the case is done the time reached but I still cannot access party & game chat, messaging and looking for group stuff

The only emails in my inbox are promotions and nothing that would be related to this situation.
Click to expand...

Thanks for checking, keep an eye on your email inbox for more information from the enforcement teams and make sure your email address is up to date on
account.live.com.

Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there bloodyeyes123,

The Enforcement teams don't use the forums at all and they only communicate through a
Case Review. Some enforcement actions including, but not limited to 24 Hour communications suspensions and Console Suspensions are not reviewable. You can find more information
in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened.

That said, you may have some sort of additional enforcement action on your account. Have you seen any more information in regards to this suspension in your email inbox associated with your Microsoft Account? Please be sure to check
your spam folders as sometimes the communication can be sent there inadvertently. It's possible the suspension on your account is not listed on the enforcement website, but was communicated to you via email instead.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

bloodyeyes123

There is no case review option, the case is done the time reached but I still cannot access party & game chat, messaging and looking for group stuff

The only emails in my inbox are promotions and nothing that would be related to this situation.

Mister Mascot

There is no case review option, the case is done the time reached but I still cannot access party & game chat, messaging and looking for group stuff

The only emails in my inbox are promotions and nothing that would be related to this situation.

Thanks for checking, keep an eye on your email inbox for more information from the enforcement teams and make sure your email address is up to date on
account.live.com.

Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Ronnieee

No, what I mean to say is it will depend on their decision if they will unsuspend the account or not but you will need to access your account first to file for a case review.

ngocphi

You can't as the system is buged

You can't not get banned as enforcement is still a thing

Violations still happen andnnot of the time offences are real

It's rare to get unsuspended

Account unsuspended but still can't access