Account taken over - help with recovery

Mark Horner2 · Jan 7, 2024

Hi

My son was playing Minecraft and got tricked into entering the email code into a Discord chat.

The email address then received this message:

[table][tr][td][table][tr][td]Microsoft account team <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>Unsubscribe[/td][/tr][/table]
[/td][td]16:18 (42 minutes ago)

[/td][/tr][/table][table][tr][td][/td][td][/td][/tr][/table]
[table][tr][/table]
[table][tr][td][table][tr][td]to me[/td][/tr][/table]
[/td][/tr][/table][table][tr][td]Microsoft account[/td][/tr][tr][td]Your password changed[/td][/tr][tr][td]Your password for the Microsoft account ma***** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** was changed on 1/7/2024 2:18 PM (GMT).[/td][/tr][tr][td]If this was you, then you can safely ignore this email.[/td][/tr][tr][td]Security info used: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***[/td][/tr][tr][td]Country/region: Poland[/td][/tr][tr][td]Platform: Windows[/td][/tr][tr][td]Browser: Chrome[/td][/tr][tr][td]IP address: 83.3.134.105[/td][/tr][tr][td]If this wasn't you, your account has been compromised. Please follow these steps:[/td][/tr][tr][td]1. Reset your password.[/td][/tr][tr][td]2. Review your security info.[/td][/tr][tr][td]3. Learn how to make your account more secure.[/td][/tr][tr][td]You can also opt out or change where you receive security notifications.[/td][/tr][/table]

Now we are unable to log in or recover. MS says there is no account with that email address and trying to make a new account says the email is associated with another account.

Please help! I have no idea how to contact MS properly for help!

:)

Rodrigo Oliver

Hi Mark, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Have you tried to fill out the recover account form?

Please, use this link:

https://account.live.com/acsr

If you still can't recover it, I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

Let me know if it works!

BlaezaLite

I've tried all that and to no avail, also filled out a recovery form and that wasn't any help either... My mrs just wants her bank details taken off the account.

Self Deceit

Step 1: Calm down. It is highly unlikely that this person has fully taken over your account.

Step 2: Make sure ONLY your info is in the account recovery section. If there happens to be another phone number or email, chances are your account is in danger of being fully taken over. Remove anything you dont recognize from this section.

Step 3: Change your primary email address associated with the account and change your current password.

There you're done.

If you have more issues regarding this issue you're better off contacting Microsoft support than making a post here.

I Remedial I

Thanks for answering however i knew abot the 2fa blockade and we tried to overcome it on microsoft support. The problem was that is says that if you have 2fa turned on, that methode will won't work. That is why I wanted to first post this on the forums mabye to catch a microsoft employee's attention and if this didn't work I am thinking of trying calling directly. I appreciate you answering tho.

Edit:forgot to mention that the support methode I tried was the one you linked but got rejected just as my friend did after countless tries for 4 YEARS. After using this methode and providing creditcard info (that was required), xbox live console id, phone number, previous passwords, name and adress. Even all that was not enough.

KindGryphon

Yes, that is what I´m telling you

Recovering a 2fa method is pretty much impossible without the authentication method(phone or email)

Or the backup codes given to you when 2fa is first enabled.

Account taken over - help with recovery