Account Suspention

TakingFrame · Oct 23, 2017

The day I returned from Vacation, I got a message telling me that my account had been suspended, when I looked to check this suspension, it was communication for 30 days and Multiplayer for 7, my concern with this suspension is that it occurred as a result
of an incident that took place whilst I was on vacation with no access to my Xbox whatsoever. I have filed a case report for the incident and the people at the enforcement team have failed to supply me any form of response within the 72 hour time period in
which I wasn’t informed that’s they would have responded by.

:)

GFW Thomas · Oct 23, 2017

Locked: getting banned mistake

Please post in the account suspention forum.

onyxishere · Oct 23, 2017

account suspention

You will more than likely need to speak either with support or billing about this issue.

OK Fowl · Oct 23, 2017

Xbox Enforcement | How Do I

After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining
evidence that contributed to the enforcement, taking into account any new details that you have provided.

I see nothing stating they will respond within 72 Hours. Some case reviews may take more time than others.

Sorry, but no one here on the forums can address issues dealing with enforcement actions. Also The Enforcement team no longer uses the forums.

You will need to visit Xbox's enforcement page to find out any information about your current case.

Here are some links that might be useful for future reference.

Link 1:
https://enforcement.xbox.com

Link 2: Xbox Enforcement | How Do I

Link 3: http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

Link 4:
https://enforcement.xbox.com/Enforcement/ShowEnforcements

Link 5:
Xbox Enforcement | Stay Safe

Link 6:
http://enforcement.xbox.com/home/howto#sub-topic0-6

TakingFrame · Nov 1, 2018

I’ve only done this as I have just been in a live chat with a member of Xbox Support who specifically told me that I should put something about my situation on the forums, the same person also telling me that the enforcement team normally take 24 hours but
can take up to 72 hours to respond to a casebook review

GFW Thomas

Please post in the account suspention forum.

matthewiag

Hello,

If the account was not set as the home console before the suspention was issued it cannot be changed.

Humunculy

The email should be sent at the same moment of the suspention on the email that is linked with the account so there SHOUDL be info

HAZMAT RADIO

The Xbox Enforcement Team does not use these forums. For information about your account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

Smwutches

If you already submitted a case review and the enforcement team upheld their decision, there is nothing else you can do.

Account Suspention