Account Suspensions & Bans

Attention Gamers!

We have been getting a lot of request about removing account bans on accounts; we as Ambassadors are not able to remove any bans or suspensions on accounts. Account bans and suspension are taken care of by the enforcement team and the enforcement team
do not use forums to handle any disputes. If you have any concerns regarding your ban please visit (https://enforcement.xbox.com/en-us) here you can find all information about your ban and reputation.

You should also visit (https://enforcement.xbox.com/en-us/home/codeofconduct) to learn about Xbox Code of Conduct. Here you will be provided with a detailed descriptions of things that
could get your account banned or suspended.



:)

 

Enforcement on Xbox

Today i received an email that my account from permanently banned. I went onto the link that they posted and it turns out i got banned for soliciting etc. I submitted a case review and went looking for more information. Most suspensions/bans are 1,7, or 14 days and my type of suspension followed under that list but then it said something about if the action was egregious or excessive bans, it could lead to a permanent one. In my case i tried selling my og gamertag, the guy messaged me about it, i told him how much and what payment. He declined, i said ok, and then we didn't message again AND no personal info was transferred, so in my defense it was not egregious. I have only had 2 ENFORCEMENTS, a good reputation, and no consecutive or reappearing issues. I do not think that deserves a permanent ban from all my years of gaming and achievement i have earned. There is clearly a flaw in the system.

 

All my gamerscore got taken away

Hi,

Adding link (See service suspension)

support.xbox.com/.../account-suspensions-and-console-bans

 

I Just got out of college and my xbox has been left at home with my little brother, Apparently he got a peminate ban for cheating in 2015 (I have no clue how) but ive tried looking for a appeal option or something and i have no options for the account. So
i was wondering if there is anyway i can have that decision redone because this xbox is in my possession now and he will not have access to it. The account name is The Underrate.

 

Xbox Enforcement | How Do I

Xbox Live is a social platform, and we love hearing about players sharing their experience with friends and family. Xbox Live is at its best when everyone joins in the fun!

However, as the owner of the account you are ultimately responsible for how the account is used, both good and bad. When we issue a suspension, it’s not necessarily because you committed a violation, but because the account was used to commit a violation.
Even if you weren’t home or holding the controller when the activity occurred, if a particular Gamertag was used to harass other players or cheated in a game we have to hold it accountable.

If you wish to restrict usage of your account you can set up a passkey on

Xbox 360 or
Xbox One. And thanks to the benefits of
Home Gold, it’s easier than ever for every member of the household to create their own Xbox Live account!

 

To answer your question,no,there is no way to appeal it now.

There is a 12 month time limit on filing for a case review & as the ban happened in 2015 it is not eligible for a case review.

 

You will want to post this under discussion, not support. Also, you should post the link to this page directly so others can find it quickly. Thanks!

 

It's posted in the correct place.

People wont read it though.