Account suspension

swegmaster31 · Jan 2, 2018

My account was suspended. I believe I was wrongly accused of this. I am very frustrated because I can’t communicate with anyone. PLEASE HELP!

:)

King Tones · Jan 2, 2018

XBox One Account Suspension

Thanks for sharing.

Your account won't of been suspended just because of 1 single race in GTA, there would of obviously been more to it but as you are not willing to discuss it with the Code Of Conduct Team then you will never know.

King Tones · Jan 2, 2018

XBox One Account Suspension

Checks my Feedback.....yep looks about right. 11 for Unsporting and 6 for Cheating in the last 6 months. No one likes a winner in TF2 !

GazzaBazza93 · Jan 2, 2018

im in the same situation, when I try to go for a review it takes me back to the home page, without getting chance to attempt the questionnaire

steeledwand7664 · Jan 2, 2018

If you feel that you were wrongly suspended then you would have to contact the enforcement team at their website enforcement.xbox.com and file a case review.

Just to give you a heads up any report that is made is investigated by the enforcement team and if there was not a violation of the code of conduct then they would not have put a suspension on the account.

The enforcement team is the only team that deals with enforcement actions and they do not monitor these forums they only handle things through their website.

xgen2 hazmat · Jan 2, 2018

Info for reference -

1) For account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

Xbox Enforcement | How Do I

5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

- Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

Code of Conduct -
https://enforcement.xbox.com/en-US/home/codeofconduct

Xbox.com Terms of Use -
https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

6) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.

7) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

8) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

- If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

Submit a report on Xbox One -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

swegmaster31 · Jan 3, 2018

I understand, but there is no where for me to file a claim. There is no button saying, “review case again”!

User 9242019 · Jan 3, 2018

You only get one review. Why would it need to be reviewed again?

KindGryphon · Nov 1, 2018

I understand, but there is no where for me to file a claim. There is no button saying, “review case again”!
Click to expand...

Not all suspensions are eligible for case review. 24 hour suspensions are for example are not eligible for case review.

Daft Badger

Sounds like you have more than one account on your console & one of the accounts has been suspended.

As using a secondary account to avoid a suspension on your main account is against the code of conduct then a console privilege suspension was issued to stop you from doing this.

The console suspension wont show on the enforcement site brandiesel linked but the account suspension will.You can appeal the account suspension if eligible,not the console suspension though.

Daft Badger

Console suspensions are issued to stop people using a secondary account to avoid a suspension on their main account,which is against the code of conduct.

As mentioned,console suspensions can not be appealed & should end at the same time as the account suspension.

Daft Badger

Sounds like a console privilege suspension.

Using a secondary account to avoid a suspension on another account is against the code of conduct so console privilege suspensions are issued to stop people from doing this.

One of the accounts on your console must be suspended & due to the console suspension all other accounts on that console will have the same restrictions as the suspended account but will work on other devices which is why your account works on your cousins
xbox.

The console suspension should end at the same time as the account suspension ends.

M3tal Daz3

An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or repeated
violations can result in a permanent suspension.

Daft Badger

Sounds like a console privilege suspension.

These are issued to prevent someone from using a secondary account to avoid a suspension on their main account which is against the code of conduct.

Your other accounts will work on other devices,not just your sons xbox while the suspension is in place.

Your son can appeal the account suspension if eligible via the link gds 1972 posted but console suspensions can not be appealed.

Account suspension