Account suspension for no reason

Discus and support Account suspension for no reason in XBoX Accessibility to solve the problem; I received an account suspension for no reason (literally played nothing online!). The enforcement team did a lousy job really. their website is not... Discussion in 'XBoX Accessibility' started by Smoke9535_960, May 27, 2022.

  1. Account suspension for no reason


    I received an account suspension for no reason (literally played nothing online!). The enforcement team did a lousy job really. their website is not working, and there are no way to ask for a review of my status. Even when I try the "Sign in to review your enforcement history" button, it only gave a page saying "Page no longer available."

    I saw people have similar problem in Jan 2022.

    The customer service in chat is trying to be helpful, but their hands are tight.

    :)
     
    Smoke9535_960, May 27, 2022
    #1
  2. bowski477 Win User

    Account suspension for no reason

    The only place you can contact the enforcement team is at
    enforcement.xbox.com
    . They no longer use these forums. Log in with the suspended tag and you can find out the reason and file a case review if you are eligible to do so.
  3. Daft Badger Win User

    Account suspension for no reason

    You can't talk the enforcement team direct,only via the enforcement site bowski linked.

    It is not illegal,it's all covered in the ToU/CoC that you agreed to when you started your account.

    They don't just ban people for no reason.

    There's nothing else anyone here can do.
  4. Feinschmaecker Win User

    Account suspension for no reason

    I have only one chance to answer the enforcement team. I only have 500 letter so i wrote that i didnt do anything. That i never done these things they tell me. But the only answer i get after 3 (!!!!!) Days is - decision is upheld.

    So where can i talk with someone from the enforcement team or with anyone who can help me?

    What xbox does is bot okay. And im also think its illegal!
  5. Daft Badger Win User

    Account suspension for no reason.

    The communication ban is probably for something you did earlier.Reports take time to investigate si it's extremely rare for someone to be suspended instantly.

    You can log in here
    http://enforcement.xbox.com/Home/HowTo#sub-topic0-6
    to file for a case review.

    Posting reference numbers is not allowed on the forums.
  6. Smwutches Win User

    ACCOUNT SUSPENSION FOR NO REASON??

    For an official answer from the enforcement team, you will need to post here -

    forums.xbox.com/.../4276.aspx
    It doesn't matter why anyone reports you, the enforcement team will only issue a suspension if they have found that you have done something to violate the code of conduct/terms of service.

    It's also not a good idea to post your email address on a public forum.
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Account suspension for no reason

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