Account suspended with no reason listed but website not reflecting suspension?

Discus and support Account suspended with no reason listed but website not reflecting suspension? in XBoX Sales and Promo to solve the problem; Hi, I was attempting to get answers to why I hadn't received my Xbox Quests reward for October through the new promotion. Upon looking, the support... Discussion in 'XBoX Sales and Promo' started by NoriYukiSato, Dec 1, 2017.

  1. NoriYukiSato
    NoriYukiSato Guest

    Account suspended with no reason listed but website not reflecting suspension?


    Hi,

    I was attempting to get answers to why I hadn't received my Xbox Quests reward for October through the new promotion. Upon looking, the support rep saw my
    Rewards Account has been suspended as of September 08, 2017.

    Now, my Bing Rewards got suspended over a year ago, I log in to rewards.xbox.com or enforcement.xbox.com and there is no suspension or action of any kind. Any idea what I can do?

    Below is what I was told:

    "‎I do suggest to try to contact them on
    Xbox Live Rewards Questions
    since this might be the one that causing you not to receive the rewards, Maxx. You can post the issue on that link since there is a team handling rewards and we do not have access to reward points in our end because it is greyed
    out. The only indication on the rewards is account was suspended on Sep 8, 2017 11:16:34 AM then there is no reason."


    From there I was told to ask here about the issue.

    Since it is now December 1st, I did not receive my reward for completing the Xbox Quest for October, and due to this issue, I'm concerned I will not see my reward for November's quest, either.

    This was the response from the XBLRewards team:

    "This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance. There are no "quests" in
    our program, and none of your purchases would have completed any of our offers. Additionally, our Xbox Live Rewards Account is separate from other accounts, so a suspension on another program should not affect your Xbox Live Rewards Account."


    :)
     
    NoriYukiSato, Dec 1, 2017
    #1
  2. NoriYukiSato
    NoriYukiSato Guest
    Account suspended with no reason listed but website not reflecting suspension?

    Hi,

    I was attempted to get answers to why I hadn't received my Xbox Quests reward for October through the new promotion. Upon looking, the support rep saw my Rewards Account has been suspended as of September 08, 2017.

    Now, my Bing Rewards got suspended over a year ago, I log in to rewards.xbox.com and there is no suspension. Any idea what I can do? I'm also going to call Xbox Support later to sort out the Xbox Quest issue.

    Below is what I was told:

    "‎I do suggest to try to contact them on
    Xbox Live Rewards Questions
    since this might be the one that causing you not to receive the rewards, Maxx. You can post the issue on that link since there is a team
    handling rewards and we do not have access to reward points in our end because it is greyed out. The only indication on the rewards is account was suspended on Sep 8, 2017 11:16:34 AM then there is no reason."




     
    NoriYukiSato, Dec 1, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Account suspended with no reason listed but website not reflecting suspension?

    Hello NoriYuki Sato,

    This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance. There are no "quests" in our program, and none of your
    purchases would have completed any of our offers. Additionally, our Xbox Live Rewards Account is separate from other accounts, so a suspension on another program should not affect your Xbox Live Rewards Account.
     
    XBLRewards8, Dec 1, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Account suspended with no reason listed but website not reflecting suspension?

    Support here will check on your quest items, but a suspension from the Microsoft Rewards program would not affect anything other than that specific program.
     
    Smwutches, Dec 1, 2017
    #4
  5. NoriYukiSato
    NoriYukiSato Guest
    thank you. I understand a suspension from one doesn't affect the other. However, everyone is telling me it's a different department that suspended me. So I'm just unsure where to go or what to do.

    please let me know if/when you guys find something or who I can contact if its not your end.
     
    NoriYukiSato, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Account suspended with no reason listed but website not reflecting suspension?

    Hello NoriYuki Sato,

    This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance. There are no "quests" in our program, and none of your
    purchases would have completed any of our offers. Additionally, our Xbox Live Rewards Account is separate from other accounts, so a suspension on another program should not affect your Xbox Live Rewards Account.
  7. NoriYukiSato Win User

    Account suspended with no reason listed but website not reflecting suspension?

    Support here will check on your quest items, but a suspension from the Microsoft Rewards program would not affect anything other than that specific program.
    thank you. I understand a suspension from one doesn't affect the other. However, everyone is telling me it's a different department that suspended me. So I'm just unsure where to go or what to do.

    please let me know if/when you guys find something or who I can contact if its not your end.
  8. Smwutches Win User

    Account suspended with no reason listed but website not reflecting suspension?

    Support here will check on your quest items, but a suspension from the Microsoft Rewards program would not affect anything other than that specific program.
  9. Azurillex Win User

    Xbox Enforcement Can’t Sign in

    Hello,

    I can’t sign into any Xbox Website through my permanently suspended Xbox Account. I’m still unable to sign into Xbox Enforcement to find out the reason for my suspension.
  10. RandyAU93 Win User

    Account

    Suspension issued by the Xbox Live Policies Enforcement Team are related to bad behavior coming from the account being suspended. You can look up the reason for the suspension at
    the Enforcement website. Since your suspension is for 14 days, you should be eligible for a case review at that same site.
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Account suspended with no reason listed but website not reflecting suspension?

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