Account suspended until payment option updated

Discus and support Account suspended until payment option updated in XBoX on Consoles to solve the problem; A week ago I posted on here with the problem that a message shows up saying that my LIVE account was suspended until I update my payment option, but it... Discussion in 'XBoX on Consoles' started by klawzilla, Jan 17, 2014.

  1. klawzilla
    klawzilla Guest

    Account suspended until payment option updated


    A week ago I posted on here with the problem that a message shows up saying that my LIVE account was suspended until I update my payment option, but it still came up after I updated it. I got an answer saying that sometimes it takes up to 48 hours to work
    fully, so I verified the answer and thought nothing more of it. However, the message still shows up, a full week after I update it. Help??

    :)
     
    klawzilla, Jan 17, 2014
    #1
  2. littlearab97
    littlearab97 Guest
    Payment update not recognised

    I have updated my payment option but it still says that membership is suspended until payment option is updated. any ideas why?
     
    littlearab97, Jan 17, 2014
    #2
  3. onyxishere
    onyxishere Guest
    Account Suspended Until Payment Option Is Updated?

    Sorry, but this is something that only support can help with as it is a billing issue.

    support.xbox.com/contact-us
     
    onyxishere, Jan 17, 2014
    #3
  4. Daft Badger
    Daft Badger Guest

    Account suspended until payment option updated

    You'll have to phone support for your region,they are the only ones who can deal with billing issues.
     
    Daft Badger, Jan 17, 2014
    #4
  5. maxen
    maxen Guest
    maxen, Oct 31, 2018
    #5
  6. onyxishere Win User

    Account Suspended Until Payment Option Is Updated?

  7. Daft Badger Win User

    Account suspended until payment option updated

    You'll have to phone support for your region,they are the only ones who can deal with billing issues.
  8. maxen Win User

    Account suspended until payment option updated

  9. Photonimus Win User

    Account suspended until payment option is updated

  10. Miss Ermine Win User

    Account Suspended Until Payment Option Is Updated?

    Hey there! We may not need to call Support just yet, if you haven't already. You can probably fix that yourself online!

    • First head to the commerce website
    • Click on "Payment Options" along the top row
    • There should be options in there to add a new card and move any charges over
    Do you see it?
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Account suspended until payment option updated

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