Account suspended permanently

My sons account has been permanently suspended but i have been told he can make another account. This is fine with me but i renewed his gold membership in november and there is still money on his account. How do i get the membership and my money transfered
over to the new account???

:)

 

Account Permanently suspended

they arent if you read your msg when you login oj your console you would have the correct link enforcement.xbox.com

 

Account permanently suspended

You will be able to go online on another account, provided you do not have a console ban. If you'd main account is set as your home xbox, you can play digital games.

 

Sorry, but once an account is banned, you forfeit everything you had left on the account. There is no way to transfer it to a new account.

 

I thought microsoft were intelligent because all they have to do is refund any money outstandint back to the bank account of the person who has paid or is that too simple???

 

If they keep my money then they are committing FRAUD!!!!

 

That is part of the terms of service you agree to when you create an account.

 

Code of Conduct, here:

www.xbox.com/.../CodeOfConduct

The very last paragraph is the relevant passage.

 

How is it fraud? To commit fraud one has to commit wrongful or criminal deception and Section K of the Code of Conduct--a legally binding contract you digitally signed when joining Xbox LIVE--very clearly states the consequences of an end-user violating
their agreement with Microsoft.

K. Consequences of Violations.

If you violate the Code of Conduct or the Xbox Live Terms of Use, action(s) may be taken against your account and/or console, including but not limited to the following:

• Some offenses warrant an immediate permanent suspension, including without limitation: hacking, modding, profile tampering, fraud, marketplace theft, buying/selling/theft of gamertags/accounts, severe racial remarks, impersonation of Xbox staff, nudity
  on the Xbox Live Vision camera or Kinect sensor, repeated creation of inappropriate gamertags or profile content, posting viruses, or URLs to phishing sites, malware, or viruses.
  
• Trying to avoid a suspension by creating alternate new accounts may result in a permanent suspension of the new user account and a possible escalation of punishment to the original account and all related accounts, and any device you are using to connect
  to the service.
• Repeated violations of the Code of Conduct may result in a permanent suspension of your account, or a permanent ban of any device you are using to connect to the service.
  
• If you create a gamertag that has been determined to violate the Terms of Use or Code of Conduct, you will be required to change it.
  
• If you create content in violation of the Terms of Use or Code of Conduct on Live, we may delete it and a suspension will be issued.
  
• If you are abusing the voice or message features, your ability to use the voice and messaging system will be suspended.
  

Microsoft is not obligated to send you a warning before these actions occur. If your account is suspended while participating in a tournament or competition Microsoft assumes no liability in the loss of any potential prizes or recognition related to the tournament
or competition. Microsoft is not obligated to monitor every post or activity, but we have the right to remove any post or take action against any user.

Microsoft reserves the right to remove at any time, without notice, any user-created content from the Services. Microsoft reserves the right to immediately terminate or suspend a user for violations. Microsoft can contact any Internet Service Provider and provide
the ISP with information on illegal activities.

UPON RECEIVING A PERMANENT SUSPENSION ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT POINTS ASSOCIATED WITH THE SUSPENDED ACCOUNT ARE FORFEIT.

As you can see, the language is quite clear therefore no deception was made thus no act of fraud was committed.