Account subscription cancelled

Hey there, this is the info I found on this site for canceling your XBL account. The first link is mainly for canceling your membership and the 2nd link should take care of everything else like clearing up the account, removing your email and officially
close your account.

support.xbox.com/.../cancel-xbox-live-gold-subscription

support.xbox.com/.../cancel-microsoft-account

Head to the Microsoft account page.

Find the subscription tab and locate the realm that you wish to cancel.

Select the "Manage Subscription" button.

Cancel the subscription.

Ensure the subscription is canceled and then close the page.

Hi Dalton,

Thanks for reaching out to us. In this case you would need to log in to the Account where the Xbox Live Gold was applied to and cancel the subscription out.
To cancel your Xbox subscription immediately, go to
Cancel or turn off recurring billing for a Microsoft subscription and follow the steps under
Cancel. Afterwards you can go ahead and renew your subscription on the correct account.

Check out our article for more info 'How to cancel your Xbox Subscription'

Hi. My name is Brilliant, an independent advisor, happy to assist.

Select the correct link for help with canceling a Microsoft 365 or Xbox subscription. For all other subscriptions, follow the steps in the section, Cancel other Microsoft subscriptions: https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530#bkmk_cancelsteps">https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530#bkmk_cancelsteps

To cancel, kindly follow these steps:
1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.

2. Find your subscription and select Manage.

3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale: https://go.microsoft.com/fwlink/p/?linkid=839716

For more details on the above and cancelling your Microsoft subscription, kindly visit: https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

I hope this helps resolve your query.

To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, an Xbox Game Pass, or EA Access, you need to do so online.

Important

• You can’t cancel an Xbox subscription if it’s past due or suspended. You must pay the past-due balance before you can cancel or turn off auto renewal. For more info, see
  
  Update payment info to continue your Xbox subscription or
  How to pay a past due balance on an Xbox subscription
• If you have a prepaid subscription, you won’t see the Cancel or
  Remove option next to your Xbox subscription because prepaid subscriptions automatically expire and you aren’t billed.

How to cancel your Xbox subscription online

You can cancel your Xbox subscription either immediately or by stopping automatic renewal. If you cancel immediately, you’ll also lose access to the subscription service at the same time. If you stop automatically renewing your subscription, you can continue
to use the service until it expires.

To cancel your Xbox subscription immediately, go to
Cancel or turn off recurring billing for a Microsoft subscription and follow the steps under
Cancel.

To stop automatically renewing your subscription, go to
Cancel or turn off recurring billing for a Microsoft subscription and follow the steps under
Turn off recurring billing.

Need additional help canceling your Xbox subscription?

If you're having problems canceling your Xbox subscription, review the following info before contacting support.

I already canceled my Xbox subscription, but I was still charged for it

If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off auto renewal. If you canceled the subscription, you won't be charged again.

I don't see any option to cancel my Xbox subscription when I sign in.

If you sign in to your Microsoft account and see an option to Renew but not to
Cancel, you've already turned off auto renewal and won't receive additional charges.

I don't see any Xbox subscriptions when I sign in, but I still have a charge for an Xbox subscription.

If you don't see any subscriptions listed when you sign in to your account, make sure that you're signed in to the correct Microsoft account. If you're not sure what Microsoft account you're using for your Xbox subscription, use the

Lost Account Solution or the
Lost Password Solution

I'm paying for another person's subscription.

If you're paying for another person's Xbox subscription, you can't cancel the subscription. The owner of the Microsoft account must follow the steps in the How to cancel your Xbox subscription online section above to cancel their subscription.