Account subscription cancelled

Discus and support Account subscription cancelled in XBoX Sales and Promo to solve the problem; It was my sons birthday so I bought him a xbox and 12 months subscription to xbox live. I had to put my card details in. I tried to then remove them... Discussion in 'XBoX Sales and Promo' started by harrymash, Mar 27, 2020.

  1. harrymash
    harrymash Guest

    Account subscription cancelled


    It was my sons birthday so I bought him a xbox and 12 months subscription to xbox live. I had to put my card details in. I tried to then remove them but it wouldn't allow me to. (I did change my name and address on them though). A couple of days later my
    son then purchased ultimate for an additional $19.95. I got a notification on my email but I couldn't cancel the transaction?

    I then spent ages gong through the settings and finally managed to remove the Ultimate subscription and it said I would be refunded $19.95.

    I was happy (ish) with this but then my son said that his 12 month subscription had also been cancelled?

    I have been trying to contact customer support for the last 2 hours and keep getting virtual support (which is rubbish) or put in a queue but nobody ever gets back to me.

    Is it always this bad?

    :)
     
    harrymash, Mar 27, 2020
    #1
  2. Son ALA Win User

    Delete my account

  3. Zahir_Ramathula Win User

    how do i cancel my minecraft realm realm subscription?

    Head to the Microsoft account page.

    Find the subscription tab and locate the realm that you wish to cancel.

    Select the "Manage Subscription" button.

    Cancel the subscription.

    Ensure the subscription is canceled and then close the page.
  4. Tadeu dailson Win User

    How to unsubscribe my card off this game

    If you want to cancel your Xbox subscription, follow these steps.

    To cancel your Xbox subscription from your credit (or debit) card for a game, you must first access the subscriptions page of your Microsoft account. There, you can manage and cancel the subscription you want, choosing whether you want to cancel at the end of the current period or immediately with a partial refund.

    Steps:

    1. Access your Microsoft account:

    Go to the Microsoft website and log in with your account credentials, as described on the Microsoft subscriptions page.

    2. Locate your subscriptions:

    Look for the "Services and subscriptions" or "Subscriptions" section in your account profile.

    3. Manage your Xbox subscription:

    Find the Xbox subscription you want to cancel and select the "Manage" option.

    4. Cancel your subscription:

    On the subscription management page, you will find the option to "Cancel subscription" or "Turn off recurring billing". Choose the option that best suits your needs.

    5. Confirm cancellation:

    Follow the on-screen instructions to confirm the cancellation and, if possible, choose a subscription end date.
  5. XBF Leslie D Win User

    Xbox live gold applied to wrong account

  6. Nkosana23 Win User

    I have a yearly microsoft office 365 subscription which is being paid via paypal. I want to cancel this. Paypal won't let me cancel it and I can't contact microsoft themselves.

    Hi. My name is Brilliant, an independent advisor, happy to assist.

    Select the correct link for help with canceling a Microsoft 365 or Xbox subscription. For all other subscriptions, follow the steps in the section, Cancel other Microsoft subscriptions: https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530#bkmk_cancelsteps">https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530#bkmk_cancelsteps

    To cancel, kindly follow these steps:
    1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.

    2. Find your subscription and select Manage.

    3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

    4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale: https://go.microsoft.com/fwlink/p/?linkid=839716

    For more details on the above and cancelling your Microsoft subscription, kindly visit: https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

    I hope this helps resolve your query.
Thema:

Account subscription cancelled

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