Account stolen by a Russian email who deleted my email from the account, so now I can't...

Discus and support Account stolen by a Russian email who deleted my email from the account, so now I can't... in XBoX Accessibility to solve the problem; My Microsoft account was hacked. I submitted full identity verification to the Account Safety Team, it was marked expedited, but I’ve received no... Discussion in 'XBoX Accessibility' started by Owen Scott4, Jun 24, 2025 at 2:12 AM.

  1. Owen Scott4
    Owen Scott4 Guest

    Account stolen by a Russian email who deleted my email from the account, so now I can't...


    My Microsoft account was hacked. I submitted full identity verification to the Account Safety Team, it was marked expedited, but I’ve received no response in 11+ days. When I called support, they hung up after I asked for help escalating the identity verification process. What am I supposed to do??? I have purchased a lot of content on that account that I now have zero access to. This is a shameful way to handle customers.

    :)
     
  2. Joel M77 Win User

    Account stolen by a Russian email who deleted my email from the account, so now I can't login. What do I do???

    Hi Owen, my name is Joel, I'm here to help you with any problems or questions you may have.

    Owen, if you have already started the account verification process through the procedure for compromised accounts, you must wait for the accounts department to contact you at the email you designated or used as a contact. Please note that this is a complex process and it may take even 30 days or more to receive a satisfactory response or not.

    Please note that this is just a public forum, I will respond in a short period of time as soon as possible, apologizing in advance for any delay in the response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

    Regards
  3. Stephen Flanagan1 Win User

    Can't get into my old email address to verify

    It's an EA login that I can't get past, playstation won't help me.

    I made the email account so I could gameshare with my kids and lost the password, tried the lost password which didn't work, so can't get in to verify the email from EA.

    To get in I need someone I sent an email too and a subject header to match the email address and that was 11 years ago so I don't have a clue who or even if I sent 1 from the email address.

    I need EA to cancel this account so I can login with a new account I have, can't unlink because I need to verify it aswel so can't do anything until this account has been deleted and I can link it to my new account which I can get into the email address.

    Thanks
  4. KindGryphon Win User

    Account doesn't exist, please help

    I asked my stepson to delete my email from his Xbox as me and his mum are divorcing. But he's done something where I now can't log in, receive or send emails. It says Account doesn't exist. Please help, I need to recover this
    Was the email that was deleted a Microsoft email? I ask because per https://support.xbox.com/en-US/help...nt/change-email-sign-in-for-microsoft-account

    Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.
  5. KindGryphon Win User

    Old email access to gamertag

    My old email got stolen by my ex-wife, so I closed it...but now I cannot access my 20+ year old gamertag, SMaRtguy381983 with the original email being *** Email address is removed for privacy ***
    Was the old email a Microsoft email on your Microsoft account?

    If so, then when you closed the Microsoft email you also in turn closed the Xbox account.

    The Microsoft email IS the Microsoft account which in turn IS your Xbox account (gamertag) . They are all one in the same.
  6. The 1 Behind Ya Win User

    Why do I have to pay to unlock my account???

    Sorry it's not a billing issue. My account has been stolen, and Microsoft support has charged me to restore my accounts but that didn't happen. Now I can't access anything to do with the email address and my Live account has been stolen?? As of right now
    I can't even log on to my PC and support is once again trying to fix it. How was this my fault, and why am I being charges?
Thema:

Account stolen by a Russian email who deleted my email from the account, so now I can't...

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