ACCOUNT STILL MUTED AFTER SUSPENSION IS LIFTED

Hey there, oL Virus

As I am aware this could a slight glitch while it is restoring your permissions. Try speaking again in the next 10 minutes. If this continues, please try removing your profile and re downloading it back onto your Xbox One console.

You may also find this support article helpful to you as well:
support.xbox.com/.../nat-error-solution

Regards,

But here's the problem now it's after the suspension was supposed to be lifted and they still haven't lifted it but yet there's nobody you're allowed to contact to get it lifted because customer service says that they have no idea how to do anything

If you’re unsure why your suspension was extended, please review your Enforcement History, which includes the type of
violation associated with each enforcement action



If your suspension is up and you still cannot communicate try removing the account from the console, doing a hard reset, and then re-adding
the account.



We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The
primary place for further information will be the Xbox Enforcement page
while signed-in. You also have the option to check in with the phone or chat support team through the
Contact Us page to inquire
if there is an enforcement action still on your account and for how long. They can't assist with enforcement actions, however they should be able to let you know if there are other actions on your account.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to remove and re-add your account to fix this, Alec.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

The suspension should be lifted at around the same time it was given. So if you were suspended at 8pm, you will need to wait until 8pm for it to be lifted.



If it's after that time and the suspension hasn't been lifted, you will need to post in the

account suspension forum to get an answer from someone on the enforcement team.