Account status : attention needed, Please check your account information so we can make a ...

Discus and support Account status : attention needed, Please check your account information so we can make a ... in XBoX Rewards & Social to solve the problem; Hi I'm getting this message and my details are correct: ============================================ Please check your account information so we can... Discussion in 'XBoX Rewards & Social' started by Rotepote, Dec 14, 2016.

  1. Rotepote
    Rotepote Guest

    Account status : attention needed, Please check your account information so we can make a ...


    Hi I'm getting this message and my details are correct:

    ============================================

    Please check your account information so we can make a deposit.

    Attention Needed
    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here

    :)
     
    Rotepote, Dec 14, 2016
    #1
  2. SuRyunJ
    SuRyunJ Guest
    My Account is still Attention Needed

    I already update all my billing and personal information correctly.

    However, my account status is stall "Attention Needed"

    How can I fix it?

    Thanks.

    Account Status:

    Attention Needed

    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.
     
    SuRyunJ, Dec 14, 2016
    #2
  3. SuRyunJ
    SuRyunJ Guest
    My Rewards account is still Attention Needed.

    I already update all my billing and personal information correctly.

    However, my account status is stall "Attention Needed"

    Also, I changed my region to United State from Canada.

    (My Account and Rewards Region is United State)

    How can I fix it?

    Thanks.

    Account Status:

    Attention Needed

    Please check your account information so we can make a deposit.

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.
     
    SuRyunJ, Dec 14, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Account status : attention needed, Please check your account information so we can make a ...

    Hello Rotepote,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 15, 2016
    #4
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Account status : attention needed, Please check your account information so we can make a ...