Account split after signing in on Xbox One S to grant child in Family Group permissions,...

Important Details:

• Device: Xbox One S.
  
• Mobile Device: Apple iPhone 14 Pro Max.
  
• Child's account was over 2 years old with Parental Consent.
  
• Child's account is for a child under 13.
  
• Parent is over the age of 21, as reflected on the parent's Microsoft account.
  
• Parent utilized 3 alias email addresses with one primary.
  
• Primary alias (username) was in use for more than 6 months, with a private domain (ex: @example.com).
  
• Alternate alias #2 was previously the primary alias, with a @gmail.com domain.
  
• Alternate alias #1 is the outlook email address associated with the Microsoft account with a @outlook.com domain.
  
• Original Family group had 7 members; 2 Family Organizers and 5 Family Members. This child was one of those Family Members prior to this event.
  
• Microsoft doesn't allow account merging.
  
• Microsoft formally doesn't allow children to leave family groups unless the specific Family Organizer that gave them Parental Consent revokes consent.
  
• Microsoft doesn't allow Family Organizers under 21 to revoke consent.
  
• Account using Primary Alias is listed as a Family Organizer since 2016.
  
• Account using #2 Alias is listed as a Family Organizer since 2023.
  
• I used #2 Alias when logging into Microsoft to grant permissions.
  

My son was prompted to have a parent grant permission to use their Microsoft account by either Phone/PC or on the Xbox. After attempting to use the Phone/PC method twice and getting an error I failed to capture verbatim but was along the lines of 'It's not you, It's us. There was an unknown error'. I then tried the 'Log in on this Xbox' option. Signed in, granted the permission, and then got a similar error message. I went back to the Xbox home screen and things were back to functional for his account.

Later, I see a notification on my phone for an email from Microsoft saying my son was removed from the family group. I log into the Family Safety app, and sure enough he's not listed in the family group. I log into his account and see that he's in a family group consisting of only him as a Family Member and an account using my #2 alias as the Family Organizer.

My concerns:

• Which account are my purchases and third party logins associated with?
  
• How to get child's account back to the original Family Group without loosing his purchases, third party logins, or game data associated with his account: Does Microsoft save or delete this data after Parental Consent is revoked for content Parental Consent is needed for?
  

I contacted Microsoft customer service through the Microsoft Chat - Verified it was legitimately Microsoft via the .Microsoft domain. I explained the circumstances to the agent. The agent essentially accused me of making a second Microsoft account, and instructed me to remove the child from #2 Alias account and then add the child back to the Primary Alias account. I know that I did not accidentally create a new account for several reasons:

1. I specifically used the sign-in form with a single Email text box and only 1 password text box, not the sign-up field which would have 2 password text boxes to verify you typed the same password twice.
   
2. A sign-up form would have had a whole funnel of an information gathering process and privacy policy acknowledgements, which was not anything I did or saw when I logged in.
   
3. Transferring a child to a new account is not as simple as logging in with a new parent account and giving permissions, there's a tedious process; that was not what happened.
   
4. I never entered my name or DOB in at any point of the log-in, however the #2 Alias account did have my name and DOB.
   
5. At the EXACT same time I received the email from Primary Alias saying my child left the family group, I also got an email to my #2 Alias saying my child joined it's family group. Transferring a child to another family group formally is a tedious process and IMPOSSIBLE to add to another family group within the same minute of leaving another family group. Not only is it a process you couldn't complete that quickly, it's a process you would KNOW you did.
   

When I went to the Family Safety page while logged into the #2 Alias to remove my child from that account I was not able to and got this error: "You can't remove Child from the family group. Family members under statutory age need adult's consent to join a family group. Only the adult that granted consent for Child can remove this family member. Ask the family organizer who granted Child consent to remove Child from the family group." What became obvious is that Primary Alias' account is the organizer that gave my child consent and this is why #2 Alias' account is not able to remove the child.

Clearly this did not happen during the process of a tech illiterate individual messing around with settings they didn't understand; even if I wasn't the Head of a Home Technology IT company (which I am), it would be obvious this didn't happen by bumbling around the formal process. This is very obviously a bug that caused my Microsoft account to split when I logged in using #2 Alias.

How do I:

1. Get my child's account back to the original family group without loosing data?
   
2. Deal with getting rid of the new split account without loosing access to my child's account and loosing potential data?
   

:)