Account settings

KillaTr0ll · Jan 1, 2016

My parents have been trying to change my account settings so I can buy games but when we go to privacy and online safety it keeps saying there is a temporary issue please try again later it has been doing this for the past week I can't make a new account
because I have money on this one and I don't want to lose everything I have please help

:)

Fullmetalpanic009 · Jan 1, 2016

Setting up accounts for family members

Hey, thanks for the tip, I haven't setup any guest account so my wife and I use the same account. Even when my friends come over to play they use the same account. Now I can have them log in on the guest account instead.Click to expand...
Click to expand...

Welcome to the club. Did the same thing earlier. well mostly for my kid.

kevin · Jan 1, 2016

How to change Xbox LIVE online safety and privacy settings

You are allowed change the online safety and privacy settings for any profile on your console.

How to change your safety and privacy settings

Steps to follow:

First, you have to go to the My Account page

You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.

Go to Settings and Preferences and select Privacy and Online Settings.

Now change the settings.

How to change your child’s safety and privacy settings

Steps to follow:

First, you have to go to the My Account page

You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.

Proceed to Settings and Privacy and press Child.

Note: You’ll be asked for the parental Microsoft account in order to make changes to the child account’s safety settings.

Now change the settings.

Nathan Roberts (SunkNath) · Jan 2, 2016

Hey there, KillaTr0ll

There has been some issues with Xbox Live over the Christmas period. Please can you try again, as the service status says everything is up and running. Please also be aware that when your changing your settings, you will need to have your parents go through
and change the settings on your account. It should prompt them to enter their credentials for their Microsoft Account.

You can also take a look at this support article here as well:
https://support.xbox.com/en-GB/xbox-one/security/cannot-change-my-privacy-settings

Please be sure to post back any results,

Regards,

BlearyKarma2368 · Jan 2, 2016

I worked once I used to online browser method thank you

Nathan Roberts (SunkNath) · Oct 31, 2018

Hey there,

Glad it had worked for you. Hope you all have a good time gaming!

Regards,

bowski477

There is no way to change the birthdate on an Xbox account once it is created.

You can learn about privacy and content controls on his account
HERE.

Cpt Flappy

if you are of age and the date of birth for the account was set correctly its possible your account was not graduated correctly. contact support and once verified into your account they will be able to see if the account was graduated. side note if your
account originally had a birth date of something like 1/1/2002 and it was later changed to something like 1/1/1990 the child account settings will still be based off of the original date of birth set on the account.

SingCongButas25

Try to contact support so they could check your account to confirm if yours is indeed an adult account or a child account. They could also check which email is your parental email in case your account is a child account. You just need to sign in that email
to change your privacy settings.

DanielKing221

Hi there!

Please verify that the account of the user says that the user is over 13 years old and if it has a parental account, make sure the purchase has been approved by the parent account

MisterBalloons

Hey Venialline,

The password may be different for your Microsoft account versus the email account. You may want to try

resetting your password and try signing in again.

Keep us posted if you are still experiencing issues!

Account settings