Account security takes 30 days

Discus and support Account security takes 30 days in XBoX Accessibility to solve the problem; So I am trying to buy Sea of Thieves. I go to the Microsoft store and try to buy it, it asks me to sign in. So I do. Then it asks me to input a code... Discussion in 'XBoX Accessibility' started by Dan Lumadue, Feb 7, 2019.

  1. Dan Lumadue
    Dan Lumadue Guest

    Account security takes 30 days


    So I am trying to buy Sea of Thieves. I go to the Microsoft store and try to buy it, it asks me to sign in. So I do. Then it asks me to input a code that they send to my email (they send it to your secondary email for..... god knows what reason),
    I no longer have access to that email so I try a different security method (there isn't one/doesn't let me use my phone number because it is already linked to an account, the one I'm literally trying to sign into). So I change my account settings to a secondary
    email that I do have access to and try to buy the game. BUT WAIT, I have to wait 30 days before those settings take effect and can't buy anything until then. Stupid decisions like this is the reason Xbox, and everything Microsoft, is trash. I can't believe
    they're still around.

    :)
     
    Dan Lumadue, Feb 7, 2019
    #1
  2. FreakRoach Win User

    Account security takes 30 days

    This measure exists only to provide better security to you. Consider a scenario where someone gets access to your account and then change all the security options for you that will prevent you from using your account. There is such a long window so that
    if you think your account is compromised you can take proper actions.
  3. steeledwand7664 Win User

    Account security takes 30 days

    This is actually a security measure.

    Where they are trying to send the code to is what they call a Security Proof.

    This is used to verify ownership of the account when you say forget your password, try and make any major changes like if you want to change the email, phone number, add your account to a new device, even sometimes when making purchases just to verify that
    no one has gained access to the account that shouldn't.

    Now I am guessing by you saying that it is your secondary email that you no longer have access to that the email that is used to sign into the account is a MS server email (Hotmail, Outlook, MSN, live) email and yes this would require a secondary email for
    the security proof because it would be the same password to check those that you would use to sign into your account with so if you were to forget your password then you would not have access to the email to check for the code to be sent.

    Now If you know the email and password for the account but DO NOT have access to any of the security proofs that are currently on the account MS will allow you to change the security proof on the account BUT there is a 30 day waiting period before that change
    takes affect.

    Again this is for security purposes so that no one gets ahold of your account and doing things that they are not supposed to be doing.
  4. Dan Lumadue Win User

    Account security takes 30 days

    Wow that does sound pretty bad. Almost as bad as security measures that prevent you from using your own account...
  5. XBF Erick C Win User

    Account security takes 30 days

    Hey there!

    Due to inactivity we will be locking this thread.

    I understand it is frustrating that you are unable to access your account while your security information is updated. For future reference, just keep in mind that it's best to have

    updated information
    on the account including secondary emails/phone numbers.

    We hope this helps.
  6. Dan Lumadue Win User

    Account security takes 30 days

    What blows my mind is that they send the code to your secondary email. Why cant they just send it to your main email, just like every other normal site out there. It’s a yahoo email so the passwords are different. Then if i choose phone number to have
    them text me a code it says its already linked to an account. My account... which I can log into just fine. I’m literally trying to give microsoft money and they wont let me.
Thema:

Account security takes 30 days

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