Account security breach

Discus and support Account security breach in XBoX Accessibility to solve the problem; Hi, two weeks ago this profile was inexplicably removed from my family and the security settings changed without knowing, so it can no longer be used.... Discussion in 'XBoX Accessibility' started by PrincessFaith15, Nov 4, 2021.

  1. PrincessFaith15
    PrincessFaith15 Guest

    Account security breach


    Hi, two weeks ago this profile was inexplicably removed from my family and the security settings changed without knowing, so it can no longer be used. When attempting to re-add it, it just says 'try that again' or 'it's not you it's us'.

    Two weeks later, we've tried all modes of support with no resolve. The closest we came was online support where the advise given was that it would be escalated, however this didn't happen and the reference number given was false.

    At this point, I'm not sure if I'm asking a question or just sharing my completely negative experience. I'm a loyal but very dissatisfied customer. I'd just like it fixed.

    Thanks

    :)
     
    PrincessFaith15, Nov 4, 2021
    #1
  2. onyxishere Win User

    Account Security Breached..

    I would also suggest that if you've downloaded your gamertag to any other console that you be sure to head over and remove it. Also double check to ensure that someone didn't set your tag as Home on their console.
  3. XBF - Hayabusa Win User

    Account security breach

    Hi PrincessFaith15,

    I have seen your previous forum thread with the same issue. I'm sorry you are having a difficult time with this.

    Try removing your account(s) from the Xbox console, and adding it back in. Instructions can be found here Add or remove a Microsoft account on an Xbox console | Xbox Support

    Afterwards, try to add your daughter's account to your family group:

    • Press the Nexus (Xbox) Button
    • Navigate to your profile picture > My Account
    • In your settings go to Account > Family Settings
    • Manage family members > Add to family
    Add someone to your family group in the Xbox Family Settings app | Xbox Support

    Additionally, here are some troubleshooting tips surrounding the Xbox Family Settings App. Troubleshooting the Xbox Family Settings app | Xbox Support

    If those options don't work, you can continue to contact support. Contact us | Xbox Support
  4. LORD AlMIGHTY6 Win User

    Account Security Breached..

    You can put security proofs on your account to ensure it doesnt get stolen or a secert question will help you sercure it as well.
  5. Rosalie Quinn Win User

    Security Breach

    yes i will love that aswell
  6. MartinDelmotte Win User

    Security Breach

    Je suis d'accord car avec les point microsoft on prend carte cadeau microsoft et on peut l'avoir ce serait incroyable
Thema:

Account security breach

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