account rubato, password e email cambiate [Mod Translation-stolen account, passwords and...

Hi SmurfAccount,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

It sounds like unfortunately your account was taken over and there won't be a way to get your account back as it is now theirs as they have changed the email and password.

Xbox customer support should be able to help you in this situation when your account get's completely taken over. You will need to create a new account for the account takeover process and you need an account you can access to contact customer support either
way

Log into
support.xbox.com

Scroll down, Click Contact Us

• Step 1: Click choose a Category- Xbox One,
  
• Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
  
• Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options
  
  Click Request a Call from Support
  

This will help schedule a call back from Customer Support.

Change your email and password. Here's a link on how to remotely turn on on the password required option for your stolen console

support.xbox.com/.../password-protect-account

C'è sicuramente un problema relativo a email e password legate al tuo account...cerca di recuperare le credenziali corrette su xbox.com/it e poi copiale sulla tua console. w

[Translation - There is definitely a problem with emails and passwords related to your account ... try to recover the correct credentials on xbox.com and then copy it to your console. w]

Never release your name, email address or password, and never use the same password as you use anywhere else. That will prevent 99% of stolen accounts.

If your account was stolen you should change the passwords to to the your email account associated with your Microsoft account as well as your Microsoft account password. As far as lost game progress, you will have to get a hold of the game developer to
discuss that.