Account remains locked

Discus and support Account remains locked in XBoX Rewards & Social to solve the problem; I have already made all the changes and updates that were requested in my account and my credits are still blocked. The system still says that my... Discussion in 'XBoX Rewards & Social' started by Bellabarbosa000, Jan 26, 2017.

  1. Bellabarbosa000
    Bellabarbosa000 Guest

    Account remains locked


    I have already made all the changes and updates that were requested in my account and my credits are still blocked.

    The system still says that my account needs to be updated, but I've already made all the changes that you requested.

    Whats wrong now?

    :)
     
    Bellabarbosa000, Jan 26, 2017
    #1
  2. Unicron Social
    Unicron Social Guest
    xbox wont let me switch my credit card payment options, acc

    If there is an investigation with your xbox live account, Microsoft locks while the investigation is going on. Until they are done, it will remain locked.
     
    Unicron Social, Jan 26, 2017
    #2
  3. ngocphi
    ngocphi Guest
    Account Hacked Customer Service No Help Anyone Help?

    depends if it was a billing suspension then billing can unlock it



    however if it is a xbox comprimised account case then it will remain locked till the investigations team finishes and they will contact you not the other way around
     
    ngocphi, Jan 26, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Account remains locked

    Hello Bellabarbosa000,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Jan 27, 2017
    #4
  5. XBLRewards8 Win User

    Account remains locked

    Hello Bellabarbosa000,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. Lucas Lauer Win User

    getting locked out of my microsoft account

    In this case, your account will remain locked.
  7. Unicron Social Win User

    xbox wont let me switch my credit card payment options, acc

    If there is an investigation with your xbox live account, Microsoft locks while the investigation is going on. Until they are done, it will remain locked.
  8. singswithravens Win User

    Xbox live passcode

    It does NOT help. As I stated, I've tried that 3 times already. It resets my xbox completely, but my account remains locked, whereas the kids accounts are free.
  9. Why Shepy Win User

    Xbox Gamertag Transfer: Is it possible?

    Creating a new account and changing the gamertag. However, when I tried to change my original account's gamertag to the new one, it was still unavailable. It seems that even if I use the gamertag on a different account, it remains locked.
Thema:

Account remains locked

Loading...

  1. Account remains locked - Similar Threads - Account remains locked

  2. account balance issues on both the app and console

    in XboX Insiders
    account balance issues on both the app and console: hey guys i wanted to ask if there is anything i can do because last week i had redeemed a 25 euro gift card with the xbox app but the money didnt show up on my store on the console, so i tried...

  3. The game can't be logged The account number is normal

    in XboX Insiders
    The game can't be logged The account number is normal: I don’t know why, but the Forza Horizon 4 game I bought on Steam shows that my account has been suspended from Xbox Live when I try to log in. submitted by /u/yihua2233 [link] [comments]

  4. Account PIN and Xbox Issues Xbox

    in XboX Insiders
    Account PIN and Xbox Issues Xbox: Same as a lot of people my Xbox isn’t working. I’m signed out and I don’t have anything. I’m currently trying to use the Xbox insider program method where I remove my Xbox off of the program but I...

  5. Account Password Bug????????????

    in XboX Insiders
    Account Password Bug????????????: Maybe someone has this problem just like me, leaving aside the factory reset we had a bit ago, I always have this issue with my account which asks me to change my password over and over again, I...

  6. Newest update deleted Saved Xbox Accounts

    in XboX Insiders
    Newest update deleted Saved Xbox Accounts: I turned my Xbox on a short bit ago(guessing it updated while in standby or something), had to go thru initial setup again and both accounts had been removed from the Xbox. Thankfully I was able...

  7. I need help getting my account back

    in XboX Insiders
    I need help getting my account back: So I had this xbox account 3 years ago....and i want to get it back but I don't remember the email, and I don't know if there was a second email with it, am I screwed? I've been wanting to get it...

  8. Randomly locked out of my Microsoft account I need help

    in XboX Insiders
    Randomly locked out of my Microsoft account I need help: So I woke up this morning and tried to go on the xbox app once I opened it,it said account has been locked due to multiple violations of our guildlines but I haven't done anything so I clicked...

  9. The money remains in the Microsoft account

    in XBoX Games and Apps
    The money remains in the Microsoft account: My daughters added the gift cards I purchased to their accounts. However, when they attempt to buy something, it says "Ask Parents" and then requests payment from me, even though their Microsoft...

  10. I added money to my child's account but his balance remains at zero.

    in XBoX Accessibility
    I added money to my child's account but his balance remains at zero.: Hello, I've been trying to add money to my child's account with no luck. The transaction was approved, but his balance remains at zero. I can see the order on my order history, but the funds went...