Account remains locked

I have already made all the changes and updates that were requested in my account and my credits are still blocked.

The system still says that my account needs to be updated, but I've already made all the changes that you requested.

Whats wrong now?

:)

 

xbox wont let me switch my credit card payment options, acc

If there is an investigation with your xbox live account, Microsoft locks while the investigation is going on. Until they are done, it will remain locked.

 

Account Hacked Customer Service No Help Anyone Help?

depends if it was a billing suspension then billing can unlock it



however if it is a xbox comprimised account case then it will remain locked till the investigations team finishes and they will contact you not the other way around

 

Hello Bellabarbosa000,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.